Billing And Payment Preferences In Australian Residential Supply: Industry Research

Billing And Payment Preferences In Australian Residential Supply

Published Date: October 2006

Published By: Datamonitor

Page Count: 17

Order Code: R313-18096

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DATAMONITOR VIEW: CATALYST; SUMMARY; METHODOLOGY
INTRODUCTION: Billing, payment and late payment account for approximately 40% of the residential cost-to-serve
ANALYSIS: How customers currently pay their bills and why they choose such methods; How customers would prefer to pay their bills; Incentivising customers to pay by Direct Debit; Frequency of bill payment; Interest in particular billing and payment options; Bill smoothing; Combined gas and electricity bill; Paper versus electronic billing
SUMMARY: Key findings
APPENDIX: Further reading; Ask the analyst; Customer support
List of Tables: Table 1: How Australians currently pay their electricity and gas bills; Table 2: Why consumers choose to pay by that method; Table 3: Current vs. preferred methods of payment; Table 4: Would you still pay by credit card if you were required to pay the 1% merchant fee?; Table 5: Attractiveness of incentives for switching to Direct Debit; Table 6: Attractiveness of incentives for switching to Direct Debit - by electricity spend per annum*; Table 7: How interested are you in bill smoothing?; Table 8: How interested are you in bill smoothing? - by electricity spend per annum; Table 9: How interested are you in receiving a combined gas and electricity bill?; Table 10: Preferred billing options: paper vs. electronic; Table 11: Preferred billing options: paper vs. electronic - by electricity expenditure spend
List of Figures: Figure 1: How Australians currently pay their electricity and gas bills; Figure 2: Attractiveness of incentives for switching to Direct Debit; Figure 3: Attractiveness of incentives for switching to Direct Debit - electricity spend per annum; Figure 4: What is the preferred frequency for paying an electricity or gas bill?