| Introduction
Simplifying the Delivery Channel Technology Morass
Evolve, or Risk Extinction
An Increasing Complexity of Relationships Between Bank and Customer
Managing the Value Proposition: Increasing Service and Sales Effectiveness
Improving Customer Service/Satisfaction
The Customer Interaction Management Hub
Operational Data Store and Data Management
System Interoperability
Business Functionality
Performance and Scalability
Reliability and Management
Smart Deployment of a CIM Hub
Using the CIM Hub to Deliver Actionable CRM
Providing Consistent Customer Information
The CIM Hub as Channel Integrator
Added Benefits of Deploying a CIM Hub
Decreasing Operational Risk
Decreasing Operational Costs
Conclusion | 
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