Business Process Management: The Current State and the Stages of Evolution: Industry

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Business Process Management: The Current State and the Stages of Evolution

Published Date: November 2006

Published By: TowerGroup

Page Count: 11

Order Code: R301-1214

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TowerGroup Take-Aways
Report Coverage
Evolution of BPM in Financial Services Institutions: Exhibit 1 Stages in the Evolution of Business Process Management
Early Initiatives: Workflow, Reduced Duplication
Opportunity Targets: Cost, Consolidation, Efficiency
Holistic BPM: Evangelized Successes: Exhibit 2 Business Process Management: Before and After Underwriting Process at Chubb Commercial Insurance
Strategic BPM: Corporate Vision: Exhibit 3 Before and After Business Process Management: Customer Intake Time at a Global Insurance Company
Differentiation: Customer Experience: Exhibit 4 Umpqua Bank's Compound Annual Growth Rates by Key Banking Measures (2001-05)
Call to Action
Summary

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