Business Process Outsourcing Adoption Patterns and Buying Intentions: Industry

Business Process Outsourcing Adoption Patterns and Buying Intentions

Published Date: December 2005

Published By: IDC

Page Count: 21

Order Code: R104-24591

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Description

Table of Contents

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Table of Contents
IDC Opinion
In This Study
Methodology
Data Collection
Data Analysis
Executive Summary
Situation Overview
Survey Findings
Respondent Demographics
Respondents by Job Title
Figure: Respondents by Job Title
Respondents by Company Size
Figure: Respondents by Company Size
Respondents by Vertical
Figure: Respondents by Vertical
Business Process Outsourcing Survey Data Analysis
Benefits Expected from Business Process Outsourcing Engagements
Figure: Benefits from Business Process Outsourcing Engagements
Level of Business Process Outsourcing Usage
Figure: Level of Business Process Outsourcing Usage
Vertical Views of Business Process Outsourcing Usage
Figure: Level of Business Process Outsourcing Usage for Non-Core Processes by Vertical
Banking
Insurance
Financial Markets
Telecommunications/Media
Transportation/Utilities
Figure: Level of Business Process Outsourcing Usage for Core Processes by Vertical
Business Process Outsourcing Usage by Company Size
Human Resources Business Process Outsourcing
Figure: Demand for Human Resources Business Process Outsourcing Services by Company Size
Finance and Accounting Business Process Outsourcing
Figure: Demand for Finance and Accounting Business Process Outsourcing Services by Company Size
Procurement Business Process Outsourcing
Figure: Demand for Procurement Business Process Outsourcing Services by Company Size
Customer Care Business Process Outsourcing
Figure: Demand for Customer Care Business Process Outsourcing Services by Company Size
Ideal Contract Length for Business Process Outsourcing Services
Figure: Contract Length for Business Process Outsourcing Services
Purchasing Processes
Figure: Purchasing Processes for Business Process Outsourcing
Criteria Influencing Offshore Business Process Outsourcing Usage Decisions
Table: Criteria Influencing Offshore Business Process Outsourcing Usage Decisions
Essential Guidance
Actions to Consider
Learn More
Related Research
Definitions
Business Outsourcing
Business Process Outsourcing Services
Processing Services
Distinction Between Business Process Outsourcing and Processing Services
Horizontal Versus Vertical Business Process Outsourcing
Synopsis

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