Business Process Outsourcing Case Studies: A Progress Report on Transformational

Business Process Outsourcing Case Studies: A Progress Report on Transformational Deals

Published Date: January 2006

Published By: IDC

Page Count: 14

Order Code: R104-25331

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Table of Contents

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Table of Contents
IDC Opinion
In This Study
Situation Overview
Finance and Accounting Business Process Outsourcing Market Overview
Definitions
Buyer Trends
Vendor Trends
Key Elements in the Vipro-Fiserv Engagement
Scope
Building a Platform and Transforming the Process
Background to the Engagement
Challenges
The Drivers
Decision-Making Process
The Working Team
Evaluating the Options
Building the Business Case
Identifying the Gains and Quantifying the Business Case
Getting Key Stakeholders on Board
Vendor Selection Criteria
"Must-Haves"
Deal Clinchers For Fiserv
Roles and Responsibilities
Governance Structure and Control Mechanisms Through the Lifetime of the Engagement
Fiserv Expectations from the Contract
Continuous Innovation
Quotes
Future Outlook
Essential Guidance
Actions to Consider
For Buyers
For Service Providers
Learn More
Related Research
Synopsis

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