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Home  > Computers and Information Technology  >  IT Administration & Services  >  Outsourcing

IT and Business Process Outsourcing in European FS

Published Date: December 2002
Published By: Datamonitor
Page Count: 66
Order Code: R313-5173
 
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CHAPTER 1 EXECUTIVE SUMMARY
  • Market context
  • FSIs’ outsourcing concerns
  • Vendor dynamics
  • The future decoded: 2003-2005
CHAPTER 2 MARKET CONTEXT
  • Introduction - outsourcing: the opportunity of 2003
  • Key findings
  • Drivers and trends
  • Cost remains central to the outsourcing proposition
  • …but as outsourcing evolves other factors are more important
  • Inhibitors to outsourcing
  • Business models
  • Infrastructure
  • Desktop
  • Network
  • Datacenter
  • Hosting
  • Applications
  • On-shore
  • Off-shore
  • Application hosting
  • Business process outsourcing
  • Transaction processing
  • Back-office operations
  • Front-office operations
  • Conclusions
CHAPTER 3 VENDOR DYNAMICS
  • Introduction
  • Key findings
  • Financial Services Outsourcing Vendors
  • Infrastructure outsourcing vendors
  • Appliaction outsourcing vendors
  • Business process outsourcing vendors
  • Regional vendor variations
  • Vendor development strategy
  • Be big or be specialized
CHAPTER 4 THE FUTURE DECODED: 2003-2005
  • Key findings
  • The financial services outsourcing opportunity
  • Infrastructure outsourcing
  • Application outsourcing
  • Business process outsourcing
  • Country variations
  • Retail banking
  • Insurance
  • Financial markets
CHAPTER 5 APPENDIX
  • Data sets
  • Outsourcing spending definitions
  • Infrastructure outsourcing
  • Application outsourcing
  • Business process outsourcing
  • Abbreviations
  • Forecasts and assumptions
  • What currencies are used?
  • How has inflation been treated?
  • Market shares: scope and definitions
  • Research methodology
  • Product and services definitions
  • Preparation of first draft data
  • Coverage of secondary and published sources
  • Primary industry interviews
  • Forecast methodology
  • Data finalization, cross-checks and verification
  • Data inconsistencies
  • Complementary research
  • Reports
  • Executive reports
  • Writing team
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