Business Service Management: Survey Shows Rising Customer Adoption and Increasing

Business Service Management: Survey Shows Rising Customer Adoption and Increasing Maturity

Published Date: October 2007

Published By: IDC

Page Count: 15

Order Code: R104-31917

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Description

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Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Figure: Respondents by Region
Figure: Respondents by Company Revenue, 2006
Figure: Respondents by Area of Managerial Responsibility
Figure: Top IT Priorities for 2008
Figure: Business Service Management Adoption
Figure: Areas of Importance for Business Service Management Success
Figure: Business Service Management Budget Over the Next 12 Months
Figure: Top Business Service Management Pain Points
Figure: IT Alert Correlation to Business Problems
Figure: Point of Notification When a Service Disruption/ Degradation Occurs
Figure: IT Service Metrics
Figure: IT Organizational Structure
Figure: Incident Resolution Process Dedicated to Isolating Problem
Figure: Frequency of Repeat Problems
Figure: Incident Closure/Support Process
Figure: Incident Closure Staffing
Figure: Incident Closure Hours
Figure: Business Service Management Implementation Difficulties
Figure: CMDB Adoption
Figure: CMDB Data Population Method
Figure: CMDB Usage
Future Outlook
Essential Guidance
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Related Research
Synopsis

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