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Home > Communications > Telecommunications > General Telecom
CALA: Beyond Mexico (Market Focus)
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| Published Date:
August 2006
Published By:
Datamonitor
Page Count:
15
Order Code:
R313-16897
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- DATAMONITOR VIEW
- CATALYST
- This market outlook series provides the in-depth analysis of the various sectors 'on the ground' that investors need to be aware of, as well as trends affecting onshore demand.
- SUMMARY
- METHODOLOGY
- ANALYSIS
- Contact center outsourcing investors can derive revenues from CALA
- Domestic outsourcing growth will taper through 2010
- Offshore contact center outsourcing will drive revenue growth in CALA
- Brazil's domestic market offers outsourcers opportunities to profit
- Outsourcers should look to Argentina and Chile for bilingual customer service
- Outsourcers need to stay abreast of emerging locations in CALA and how to evaluate them
- APPENDIX
- Further reading
- Ask the analyst
- List of Tables
- Table 1: CALA domestic outsourced agent positions, 2005 - 2010
- Table 2: CALA offshore outsourced agent positions, 2005 - 2010
- Table 3: Selected contact center outsourcers operating in Brazil
- Table 4: Selected contact center outsourcers operating in Argentina and Chile
- Table 5: Key themes for evaluating emerging CALA offshore locations
- List of Figures
- Figure 1: CALA outsourced agent positions, 2005 - 2010
- Figure 2: CALA domestic outsourced agent positions, 2005 - 2010
- Figure 3: CALA offshore outsourced agent positions, 2005 - 2010
- Figure 4: CALA offshore AP demand, 2005 - 2010
- Figure 5: US Hispanic population growth, 2000 & 2004
- Figure 6: US Hispanic household income, 1992 - 2004
- Figure 7: Price per agent per hour, selected offshore contact center outsourcing locations
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