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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

The CRM Report

Published Date: April 2001
Published By: eMarketer
Page Count: 115
Order Code: R203-045
 
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Methodology

I Overview
A. CRM in the eBusiness Picture
B. Introduction to CRM

II Market Size and Growth
A. Global Market
B. North American Market
C. European Market
D. Asian Market
E. Latin American Market
F. Industry Markets

III Trend Analysis
A. Survey Data
B. CRM Budgeting and Implementation
C. Comparing the CRM Vendors

Index of Charts

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