CRM Services 2006 & 2010 Forecast and Analysis: Industry Research Report

CRM Services 2006 & 2010 Forecast and Analysis

Published Date: July 2006

Published By: IDC

Page Count: 19

Order Code: R104-26842

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Description

Table of Contents

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Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Assess Current Situation
Overall Market Trends
Figure: Departments Contributing to Business Performance
Business Solution Services Market Trends
Demand-Side Data
Figure: CRM Applications Spending Plans in the Next 12 Months
Figure: CRM Adoption Rate in Canada
Figure: Drivers for CRM Adoption
Future Outlook
Forecast and Assumptions
Table: Key Forecast Assumptions for the Canada CRM Services Market, 2006-2010
Table: IDC Canada Macroeconomic and Macrolevel Assumptions Summary
Table: Canadian CRM Solution Services Market, 2005-2010 ($M)
Figure: Canadian CRM Solution Services Forecast, 2004-2010
Composition of Canada's CRM Solution Services Market
Figure: Composition of Canadian CRM Solution IT Services Market by Macromarket
Market Context
Figure: CRM Services Preferences by Company Size
Figure: CRM Services Preferences by Vertical
Essential Guidance
Consultants and Systems Integrators
Outsourcers
Figure: Respondents' Propensity to Outsource CRM Applications
Figure: Respondents' Methodology for Outsourcing
Learn More
Related Research
Definitions
Customer Relationship Management Services
Synopsis

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