Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Figure: Positioning of IT Service Providers: Redefining BPO Engagement Models
Overview of Top BPO Providers in Canada
Table: Canadian Business Outsourcing Revenue, CY2002 and CY2003 (C$M)
Future Outlook
Figure: Phases of the BPO Market
Essential Guidance
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Related Research
Definitions
Figure: BPO: A Hybrid Service Model
Synopsis