Carrier Scorecard: US Enterprise Market Wireline Voice and Data Providers (1,000+

Carrier Scorecard: US Enterprise Market Wireline Voice and Data Providers (1,000+ Employees)

Published Date: November 2007

Published By: In-Stat

Page Count: 22

Order Code: R97-3007

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Description

Table of Contents

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AT&T and Verizon Perceived as the Top Enterprise Carriers
The Best-Known Carriers Get the Highest Marks: Verizon Was the Most Financially Stable Provider; Providers Get Relatively Low Customer Care Response Rates; Verizon and AT&T Lead With Quality Products and Services; Respondents View AT&T as the Strongest International Provider; AT&T and Verizon Perceived as Having Secure Networks; AT&T and Verizon Most Likely to Have Enterprise Products and Services for the Future; Verizon Most Likely to be Perceived as an Innovator
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Methodology
List of Tables: Table 1. Summary Table of Enterprise Respondents’ Perceptions of Carriers’ Capabilities; Table 2. All Enterprise Sizes More Familiar with AT&T’s Products and Services; Table 3. 10K+-Employee Firms Find AT&T the Most Financially Stable; Table 4. Enterprise Customer Care Slides as Size of Firm Grows; Table 5. Verizon and AT&T Tops in Quality Products and Services; Table 6. AT&T’s International Leadership Evident in all Enterprise Firm Sizes; Table 7. Two-Thirds of Enterprises Perceive AT&T’s and Verizon’s Networks as Secure; Table 8. Roughly Only 60% Perceive Verizon and AT&T as Providers for Future Needs; Table 9. 10K+-Employee Firms Less Likely to View Providers as Innovators
List of Figures: Figure 1. Percentage of Respondents Familiar with Provider’s Products or Services; Figure 2. Enterprise Respondents Find Verizon the Most Financially Stable Provider; Figure 3. Customer Care is an Issue at the Enterprise Level; Figure 4. Verizon and AT&T Lead With Quality Products and Services; Figure 5. AT&T Has Significant Lead in International Capabilities; Figure 6. AT&T and Verizon Lead in Security of Network; Figure 7. Verizon and AT&T Most Likely Providers of Future Products and Services; Figure 8. Verizon Most Likely to be Perceived as an Innovator