Carrier Scorecard: US SOHO Business Wireline Voice and Data Providers (1 to 4

Carrier Scorecard: US SOHO Business Wireline Voice and Data Providers (1 to 4 Employees)

Published Date: December 2007

Published By: In-Stat

Page Count: 22

Order Code: R97-3012

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Description

Table of Contents

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Verizon’s SOHO Products and Services Perceived to be the Best
The Best-Known Carriers Perceived as Industry Leaders: AT&T and Verizon the Most Financially Stable Providers; Providers Get Relatively Low Customer Care Response Rates; Verizon Leads with Quality Products and Services; Respondents View AT&T as the Strongest International Provider; More Than Half Perceive AT&T as Having a Secure Network; Verizon Most Likely to Have SOHO Products and Services for the Future; Verizon Most Likely to be Perceived as an Innovator
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Methodology
List of Tables: Table 1. Summary Table of SOHO Business Respondents’ Perceptions of Carriers’ Capabilities; Table 2. Verizon’s and AT&T’s Products and Services the Most Familiar; Table 3. SOHO Firms Less Likely than Total US to Find Providers Financially Stable; Table 4. SOHO Firms Less Likely than Total US to Agree that Providers Show Strong Customer Care; Table 5. Verizon Tops in Quality Products and Services; Table 6. AT&T’s International Leadership Evident; Table 7. SOHO Confidence of Providers’ Network Security Lower than Total US Confidence; Table 8. Respondents Agree that Verizon is the Best Provider for Future Needs; Table 9. Verizon Most Likely Carrier to be Perceived as an Innovator
List of Figures: Figure 1. Percentage of Respondents Familiar with Provider’s Products or Services; Figure 2. SOHO Business Respondents Find AT&T and Verizon the Most Financially Stable; Figure 3. Customer Care is an Issue at the SOHO Level; Figure 4. Verizon Leads With Quality SOHO Products and Services; Figure 5. AT&T Perceived as Leader in International Capabilities; Figure 6. AT&T Leads in Security of Network; Figure 7. Verizon Most Likely SOHO Provider for the Future; Figure 8. Verizon Most Likely to be Seen as an Innovator