Carrier Scorecard: US Small Business Wireline Voice and Data Providers (5 to 99

Carrier Scorecard: US Small Business Wireline Voice and Data Providers (5 to 99 Employees)

Published Date: December 2007

Published By: In-Stat

Page Count: 23

Order Code: R97-3013

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Description

Table of Contents

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Verizon and AT&T Perceived as the Top Carriers for Small Firms
The Best-Known Carriers Perceived as Industry Leaders: AT&T Was the Most Financially Stable Provider; Providers Get Relatively Low Customer Care Response Rates; Verizon Leads with Quality Products and Services; Respondents View AT&T as the Strongest International Provider; AT&T and Verizon Most Likely to be Perceived as Having Secure Networks; AT&T and Verizon Most Likely to Have Products and Services for the Future; Verizon Most Likely to be Perceived as an Innovator
Conclusion
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Methodology
List of Tables: Table 1. Summary Table of Small Business Respondents’ Perceptions of Carriers’ Capabilities; Table 2. All Small Business Sizes More Familiar with AT&T’s Products and Services; Table 3. All Sub-Segments View AT&T and Verizon as the Most Financially Stable; Table 4. Small Business Customer Care Scores are Woefully Low; Table 5. AT&T Products and Services Favored by Largest Firms; Table 6. AT&T’s International Leadership Evident in all Small Business Firm Sizes; Table 7. Half of Small Businesses Perceive AT&T’s and Verizon’s Networks as Secure; Table 8. Verizon and AT&T Most Likely to Meet Future Needs of Small Businesses; Table 9. AT&T’s Perception as an Innovator Decreases as Size of Firm Increases
List of Figures: Figure 1. Percentage of Respondents Familiar with Provider’s Products or Services; Figure 2. Small Business Respondents Find AT&T and Verizon the Most Financially Stable; Figure 3. Customer Care is an Issue at the Small Business Level; Figure 4. Verizon Leads With Quality Products and Services; Figure 5. AT&T Has Significant Lead in International Capabilities; Figure 6. AT&T and Verizon Lead in Security of Network; Figure 7. AT&T and Verizon Most Likely Providers for the Future