2009 Consumer Identity Protection Services Scorecard: Competition Intensifies as

2009 Consumer Identity Protection Services Scorecard: Competition Intensifies as Vendors Aggressively Expand Offerings

Published Date: May 2009

Published By: Javelin Strategy & Research

Page Count: 45

Order Code: R3424-87

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Description

Table of Contents

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Overview
Primary Questions
Findings and Analysis
Vendor Scorecard
Methodology
ID Protection Services Market Sizing
Top Six Trends to Watch in ID Protection Services: The Future of Fraud Alerts: Are Vendor-Provided Fraud Alerts Subscriptions in Jeopardy?; Customer Retention Rates
Recommendations: Consumers; Vendors; Financial Institutions
Consumer Cost for New Accounts Fraud Shifts From Consumer to Industry in 2008: Fraudulent New Credit Card Accounts Increase Over 2007 Levels
Identity Fraud and Consumer Fraud Protection Services: A Review: Consumers Rate Fraud Alerts as Most Effective in ID Theft Protection; Should Identity Protection Service Vendors Consider Including Anti-Virus Protection?; Personal Information and Credit Monitoring Users Rank Most Satisfied
Case in Point - No Solution is 100% Guaranteed to Stop Identity Fraud
Identity Protection Services Overview: Fraud Alerts Subscriptions: Vendor Overview; Hybrid Services Vendor Overview; Personal Information Monitoring: Vendor Overview; Resolution-Oriented Services: Vendor Overview; Child Identity Fraud Protection
ID Protection Services Scorecard: Guide to the Ratings; Personal Information Services Monitoring Now Widely Offered Among Vendors; Fraud Alert Hybrid Services Providers are covering More Ground With Comprehensive Protection; Credit Monitoring Services Continue to Dominate FIs’ ID Protection Offerings
Appendix
Related Research
Companies Mentioned
Table of Figures: Figure 1: Consumer Adoption: With Crossover; Figure 2: Millions of U.S. Adult Users: With Crossover; Figure 3: Millions of U.S. Adult Users: Decoupled From Credit Monitoring; Figure 4: Identity Theft Victimization Rates; Figure 5: Comparisons of Incidence Rates and Average Fraud Amounts, 2007 to 2008; Figure 6: New Accounts Fraud Types; Figure 7: Definitions of ID Theft, ID Fraud, and Consumer Fraud Protection Solutions; Figure 8: Consumer Perceptions of Effectiveness, by Product Type; Figure 9: Consumer Ranking of Service Effectiveness Including Anti-Virus; Figure 10: User Satisfaction Ratings, by Product Type; Figure 11: Consumer Satisfaction Ranking for Identity Protection Services; Figure 12: Percentage of Fraud Victims Victimized While Enrolled in an ID Protection Service; Figure 13: Fraud Alerts Subscriptions: Vendor Overview; Figure 14: Hybrid Services: Vendor Overview; Figure 15: Personal Information Monitoring Services; Figure 16: MyTruston Features; Figure 17: Screenshot of Experian Family Secure; Figure 18: Vendors of Child Identity Fraud Protection Services; Figure 19: Product Category: Personal Information Monitoring Services Ratings; Figure 20: Product Category: Fraud Alert Hybrid Services Ratings; Figure 21: Product Category: Credit Monitoring Branded as ID Theft Protection Service Ratings; Figure 22: Identity Protection Services Vendors: Overall Comparison; Figure 23: Actions Taken as a Result of Identity Fraud Victimization; Figure 24: Victims’ Most Frequently Breached Personally Identifying Information; Figure 25: Victims’ Rate of Medical Identity Theft; Figure 26: How Consumers Last Viewed Their Credit Reports; Figure 27: Victims’ Interactions to Resolve Identity Fraud; Figure 28: Consumer Security Preferences