1. Executive Summary
A. Market Overview
1. Introduction
2. Competitive Analysis
3. Technologies
B. Major Research Findings
1. Opportunities and Forecasts
2. Market Segment Analysis
3. Strategic Conclusions

2. Total Market
A. Overview
1. Introduction
2. Market Engineering Analysis
B. Forecasts and Trends
1. Revenue Forecasts
2. Demand Analysis
3. Pricing Trends
C. Frost & Sullivan Market Engineering Awards
1. Business Development Strategy
2. Product Differentiation Innovation
3. Strategic Alliance Leadership
4. Entrepreneurial Company
5. Customer Service Innovation
6. Product Differentiation Innovation
7. Product Line Strategy
8. Brand Awareness Development Strategy
9. Product Packaging
10. Product Service Innovation

3. Residential Long Distance Services Market
A. Total Residential Long Distance: Overview
1. Introduction
2. Market Drivers
3. Market Restraints
4. Challenges
5. Market Engineering Analysis
B. Total Residential Long Distance: Forecasts and Trends
1. Revenue Forecasts
2. Demand Analysis
3. Pricing Trends
C. PSTN Residential Long Distance: Overview
1. Introduction
D. PSTN Residential Long Distance: Forecasts and Trends
1. Revenue Forecasts
2. Demand Analysis
3. Market and Technology Trends
4. Pricing Trends
E. PSTN Residential Long Distance: Competitive Analysis
1. Competitive Structure
F. PSTN Residential Long Distance: Strategic Recommendations
1. Strategies Overview
G. VoIP Residential Long Distance: Overview
1. Introduction
H. VoIP Residential Long Distance: Forecasts and Trends
1. Revenue Forecasts
2. Market and Technology Trends

4. Residential Local Voice Services Market
A. Total Residential Local Voice: Overview
1. Introduction
2. Key Market Trends
3. Challenges
4. Market Engineering Analysis
B. Total Residential Local Voice: Forecasts and Trends
1. Revenue Forecasts
2. Demand Analysis
C. Residential Voice Access: Overview
1. Introduction
2. Market Drivers
3. Market Restraints
4. Challenges
D. Residential Voice Access: Forecasts and Trends
1. Revenue Forecasts
2. Demand Analysis
3. Pricing Trends
E. Residential Voice Access: Strategic Recommendations
1. Strategies Overview
F. Residential Enhanced Services: Overview
1. Introduction
2. Market Drivers
3. Market Restraints
4. Challenges
G. Residential Enhanced Services: Forecasts and Trends
1. Revenue Forecasts
2. Demand Analysis
3. Pricing Trends
H. Residential Enhanced Services: Strategic Recommendations
1. Strategies Overview

5. Profiles and Definitions
A. Terms and Definitions
1. List of Abbreviations
2. Glossary of Terms

List of Figures
Consumer Voice Market: Revenue Forecasts (U.S.), 1997-2007
Consumer Long Distance Market: Drivers Ranked in Order of Impact (U.S.), 2001-2007
Consumer Long Distance Market: Restraints Ranked in Order of Impact (U.S.), 2001-2007
Consumer Long Distance: Impact of Industry Challenges (U.S.), 2001-2007
Consumer Long Distance Market: Revenue Forecasts (U.S.), 1997-2007
Consumer Long Distance Market: Composition of Revenues (U.S.), 1997-2007
Consumer Long Distance Market: Demand Forecasts (U.S.), 1997-2007
Consumer Long Distance Market: Breakdown of Demand by Call Type--PSTN vs. VoIP (U.S.), 1997-2007
Consumer Long Distance Market: Relation of VoIP Minutes to Declining PPM (U.S.), 1997-2007
Consumer Long Distance Market: Breakdown of Call Type--PSTN vs. VoIP (U.S.), 1997-2007
Total Consumer Long Distance Market: Pricing Forecasts (U.S.), 1997-2007
PSTN Consumer Long Distance Market: Revenue Forecasts (U.S.), 1997-2007
PSTN Consumer Long Distance Market: Demand Forecasts (U.S.), 1997-2007
PSTN Consumer Long Distance Market: Impact of Key Market Trends (U.S.), 2001-2007
PSTN Consumer Long Distance Market: Pricing Forecasts (U.S.), 1997-2007
Consumer Long Distance Market: Market Share Analysis (U.S.), 2000-2001
VoIP Consumer Long Distance Market: Revenue Forecasts (U.S.), 1997-2007
Consumer Long Distance Market: Composition of Revenues (U.S.), 1997-2007
Consumer Local Telecommunication Market: Key Market Trends (U.S.), 2001-2007
Consumer Local Telecom Market: Impact of Top Industry Challenges (U.S.), 2001-2007
Local Consumer Market: Revenue Forecasts (U.S.), 1997-2007
Local Voice Services Market: Impact of Top Market Drivers (U.S), 2001-2007
Local Voice Services Market: Impact of Top Market Restraints (U.S.), 2001-2007
Local Voice Services Market: Impact of Top Industry Challenges (U.S.), 2001-2007
Local Voice Market: Revenue Forecasts (U.S.), 1997-2007
Local Voice Market: Demand Forecasts (U.S.), 1997-2007
Consumer Enhanced Services Market: Impact of Top Industry Drivers (U.S.), 2001-2007
Consumer Enhanced Services Market: Impact of Top Industry Restraints (U.S.), 2001-2007
Consumer Enhanced Services Market: Impact of Top Industry Challenges (U.S.), 2001-2007
Consumer Enhanced Voice Market: Revenue Forecasts (U.S.), 1997-2007
Consumer Enhanced Voice Market: Demand Forecasts (U.S.), 1997-2007