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Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Center Markets and Technologies Databook for Korea
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| Published Date:
November 2007
Published By:
Datamonitor
Page Count:
61
Order Code:
R313-27728
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- Overview
- Catalyst
- Summary
- Definitions
- AGENT POSITIONS
- Contact Centers and Agent Positions in Korea
- In-house and Outsourced Agent Positions in Korea
- Agent positions in Korea by vertical market
- Agent positions in Korea by size-band
- Agent positions in Korea by telephony end-point
- Agent positions in Korea by technology location
- TECHNOLOGY SPENDING
- Korea contact center technology spending by application
- Korea contact center technology spending by vertical
- Korea contact center technology spending by size-band
- CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING
- Korea contact center Inbound hardware technology spending by vertical
- Korea contact center Inbound hardware technology spending by size-band
- CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING
- Korea contact center Non-switch software technology spending by vertical
- Korea contact center Non-switch software technology spending by size-band
- CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING
- Korea contact center Outbound technology spending by vertical
- Korea contact center Outbound technology spending by size-band
- CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
- Korea contact center Quality Monitoring technology spending by vertical
- Korea contact center Quality Monitoring technology spending by size-band
- CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING
- Korea contact center Switch-dependent technology spending by vertical
- Korea Contact center Switch-dependent technology spending by size-band
- CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING
- Korea contact center Switch-independent technology spending by vertical
- Korea contact center Switch-independent technology spending by size-band
- CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING
- Korea contact center Workforce Management technology spending by vertical
- Korea contact center Workforce Management technology spending by size-band
- Appendix
- Further reading
- Ask the analyst
- LIST OF FIGURES
- Figure 1: Contact centers and agent positions in Korea, 2005 - 2010
- Figure 2: In house and outsourced agent positions in Korea, 2005 - 2010
- Figure 3: Agent positions in Korea by vertical market, 2005 & 2010
- Figure 4: Agent positions in Korea by size-band, 2005 & 2010
- Figure 5: Agent positions in Korea by telephony end-point, 2005 - 2010
- Figure 6: Agent positions in Korea by technology location, 2005 - 2010
- Figure 7: Korea contact center technology spending by application, 2005 - 2010
- Figure 8: Korea contact center technology spending by vertical market, 2005 & 2010
- Figure 9: Korea contact center technology spending by size-band, 2005 & 2010
- Figure 10: Korea contact center Inbound hardware technology spending by vertical market, 2005 & 2010
- Figure 11: Korea contact center Inbound hardware technology spending by size-band, 2005 & 2010
- Figure 12: Korea contact center Non-switch software technology spending by vertical market, 2005 & 2010
- Figure 13: Korea contact center Non-switch software technology spending by size-band, 2005 & 2010
- Figure 14: Korea contact center Outbound technology spending by vertical market, 2005 & 2010
- Figure 15: Korea contact center Outbound technology spending by size-band, 2005 & 2010
- Figure 16: Korea contact center Quality Monitoring technology spending by vertical market, 2005 & 2010
- Figure 17: Korea contact center Quality Monitoring technology spending by size-band, 2005 & 2010
- Figure 18: Korea contact center Switch-dependent technology spending by vertical market, 2005 & 2010
- Figure 19: Korea contact center Switch-dependent technology spending by size-band, 2005 & 2010
- Figure 20: Korea contact center Switch-independent technology spending by vertical market, 2005 & 2010
- Figure 21: Korea contact center Switch-independent technology spending by size-band, 2005 & 2010
- Figure 22: Korea contact center Workforce Management technology spending by vertical market, 2005 & 2010
- Figure 23: Korea contact center Workforce Management technology spending by size-band, 2005 & 2010
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in Korea, 2005 - 2010
- Table 3: In house and outsourced agent positions in Korea, 2005 - 2010
- Table 4: Agent positions in Korea by vertical market, 2005 - 2010
- Table 5: Agent positions in Korea by size-band, 2005 - 2010
- Table 6: Agent positions in Korea by telephony end-point, 2005 - 2010
- Table 7: Agent positions in Korea by technology location, 2005 - 2010
- Table 8: Korea contact center technology spending by application, 2005 - 2010
- Table 9: Korea contact center technology spending by vertical market, 2005 - 2010
- Table 10: Korea contact center technology spending by size-band, 2005 - 2010
- Table 11: Korea contact center Inbound hardware technology spending by vertical market, 2005 - 2010
- Table 12: Korea contact center Inbound hardware technology spending by size-band, 2005 - 2010
- Table 13: Korea contact center Non-switch software technology spending by vertical market, 2005 - 2010
- Table 14: Korea contact center Non-switch software technology spending by size-band, 2005 - 2010
- Table 15: Korea contact center Outbound technology spending by vertical market, 2005 - 2010
- Table 16: Korea contact center Outbound technology spending by size-band, 2005 - 2010
- Table 17: Korea contact center Quality Monitoring technology spending by vertical market, 2005 - 2010
- Table 18: Korea contact center Quality Monitoring technology spending by size-band, 2005 - 2010
- Table 19: Korea contact center Switch-dependent technology spending by vertical market, 2005 - 2010
- Table 20: Korea contact center Switch-dependent technology spending by size-band, 2005 - 2010
- Table 21: Korea contact center Switch-independent technology spending by vertical market, 2005 - 2010
- Table 22: Korea contact center Switch-independent technology spending by size-band, 2005 - 2010
- Table 23: Korea contact center Workforce Management technology spending by vertical market, 2005 - 2010
- Table 24: Korea contact center Workforce Management technology spending by size-band, 2005 - 2010
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