|
|
Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Center Markets and Technologies Databook for Mexico
|
| Published Date:
November 2007
Published By:
Datamonitor
Page Count:
61
Order Code:
R313-27730
|
|
|
|
- Overview
- Catalyst
- Summary
- Definitions
- AGENT POSITIONS
- Contact Centers and Agent Positions in Mexico
- In-house and Outsourced Agent Positions in Mexico
- Agent positions in Mexico by vertical market
- Agent positions in Mexico by size-band
- Agent positions in Mexico by telephony end-point
- Agent positions in Mexico by technology location
- TECHNOLOGY SPENDING
- Mexico contact center technology spending by application
- Mexico contact center technology spending by vertical
- Mexico contact center technology spending by size-band
- CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING
- Mexico contact center Inbound hardware technology spending by vertical
- Mexico contact center Inbound hardware technology spending by size-band
- CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING
- Mexico contact center Non-switch software technology spending by vertical
- Mexico contact center Non-switch software technology spending by size-band
- CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING
- Mexico contact center Outbound technology spending by vertical
- Mexico contact center Outbound technology spending by size-band
- CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
- Mexico contact center Quality Monitoring technology spending by vertical
- Mexico contact center Quality Monitoring technology spending by size-band
- CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING
- Mexico contact center Switch-dependent technology spending by vertical
- Mexico Contact center Switch-dependent technology spending by size-band
- CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING
- Mexico contact center Switch-independent technology spending by vertical
- Mexico contact center Switch-independent technology spending by size-band
- CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING
- Mexico contact center Workforce Management technology spending by vertical
- Mexico contact center Workforce Management technology spending by size-band
- Appendix
- Further reading
- Ask the analyst
- LIST OF FIGURES
- Figure 1: Contact centers and agent positions in Mexico, 2005 - 2010
- Figure 2: In house and outsourced agent positions in Mexico, 2005 - 2010
- Figure 3: Agent positions in Mexico by vertical market, 2005 & 2010
- Figure 4: Agent positions in Mexico by size-band, 2005 & 2010
- Figure 5: Agent positions in Mexico by telephony end-point, 2005 - 2010
- Figure 6: Agent positions in Mexico by technology location, 2005 - 2010
- Figure 7: Mexico contact center technology spending by application, 2005 - 2010
- Figure 8: Mexico contact center technology spending by vertical market, 2005 & 2010
- Figure 9: Mexico contact center technology spending by size-band, 2005 & 2010
- Figure 10: Mexico contact center Inbound hardware technology spending by vertical market, 2005 & 2010
- Figure 11: Mexico contact center Inbound hardware technology spending by size-band, 2005 & 2010
- Figure 12: Mexico contact center Non-switch software technology spending by vertical market, 2005 & 2010
- Figure 13: Mexico contact center Non-switch software technology spending by size-band, 2005 & 2010
- Figure 14: Mexico contact center Outbound technology spending by vertical market, 2005 & 2010
- Figure 15: Mexico contact center Outbound technology spending by size-band, 2005 & 2010
- Figure 16: Mexico contact center Quality Monitoring technology spending by vertical market, 2005 & 2010
- Figure 17: Mexico contact center Quality Monitoring technology spending by size-band, 2005 & 2010
- Figure 18: Mexico contact center Switch-dependent technology spending by vertical market, 2005 & 2010
- Figure 19: Mexico contact center Switch-dependent technology spending by size-band, 2005 & 2010
- Figure 20: Mexico contact center Switch-independent technology spending by vertical market, 2005 & 2010
- Figure 21: Mexico contact center Switch-independent technology spending by size-band, 2005 & 2010
- Figure 22: Mexico contact center Workforce Management technology spending by vertical market, 2005 & 2010
- Figure 23: Mexico contact center Workforce Management technology spending by size-band, 2005 & 2010
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in Mexico, 2005 - 2010
- Table 3: In house and outsourced agent positions in Mexico, 2005 - 2010
- Table 4: Agent positions in Mexico by vertical market, 2005 - 2010
- Table 5: Agent positions in Mexico by size-band, 2005 - 2010
- Table 6: Agent positions in Mexico by telephony end-point, 2005 - 2010
- Table 7: Agent positions in Mexico by technology location, 2005 - 2010
- Table 8: Mexico contact center technology spending by application, 2005 - 2010
- Table 9: Mexico contact center technology spending by vertical market, 2005 - 2010
- Table 10: Mexico contact center technology spending by size-band, 2005 - 2010
- Table 11: Mexico contact center Inbound hardware technology spending by vertical market, 2005 - 2010
- Table 12: Mexico contact center Inbound hardware technology spending by size-band, 2005 - 2010
- Table 13: Mexico contact center Non-switch software technology spending by vertical market, 2005 - 2010
- Table 14: Mexico contact center Non-switch software technology spending by size-band, 2005 - 2010
- Table 15: Mexico contact center Outbound technology spending by vertical market, 2005 - 2010
- Table 16: Mexico contact center Outbound technology spending by size-band, 2005 - 2010
- Table 17: Mexico contact center Quality Monitoring technology spending by vertical market, 2005 - 2010
- Table 18: Mexico contact center Quality Monitoring technology spending by size-band, 2005 - 2010
- Table 19: Mexico contact center Switch-dependent technology spending by vertical market, 2005 - 2010
- Table 20: Mexico contact center Switch-dependent technology spending by size-band, 2005 - 2010
- Table 21: Mexico contact center Switch-independent technology spending by vertical market, 2005 - 2010
- Table 22: Mexico contact center Switch-independent technology spending by size-band, 2005 - 2010
- Table 23: Mexico contact center Workforce Management technology spending by vertical market, 2005 - 2010
- Table 24: Mexico contact center Workforce Management technology spending by size-band, 2005 - 2010
|
Similar Products
• MarketWatch: Technology
Published Nov 2008 by Datamonitor
• Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications
Published Nov 2008 by IDC
• The foundations for a knowledge services offshoring economy
Published Oct 2008 by Ovum Plc
• Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators
Published Oct 2008 by Yankee Group
• On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus)
Published Oct 2008 by Datamonitor
• CRM Software & Application Management Services Market 2007-2010 - Bundled Report
Published Oct 2008 by Infiniti Research Limited
• CRM & Business Intelligence Market 2007-2010 - Bundled Report
Published Oct 2008 by Infiniti Research Limited
• Contact Center Markets and Technologies, 2008-2013 (Interactive Model)
Published Oct 2008 by Datamonitor
• Telemarketing & Call Centers in the US - Industry Risk Rating Report
Published Oct 2008 by IBISWorld
• Verticalization of Services: Where Are the Hotspots?
Published Oct 2008 by IDC
|
|
|
|
0 items
