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Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Center Market and Technologies Databook for APAC
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| Published Date:
February 2008
Published By:
Datamonitor
Page Count:
61
Order Code:
R313-30999
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- OVERVIEW
- Catalyst
- Summary
- Definitions
- AGENT POSITIONS
- Contact Centers and Agent Positions in APAC
- In-house and Outsourced Agent Positions in APAC
- Agent positions in APAC by vertical market
- Agent positions in APAC by size-band
- Agent positions in APAC by telephony end-point
- Agent positions in APAC by technology location
- TECHNOLOGY SPENDING
- APAC contact center technology spending by application
- APAC contact center technology spending by vertical
- APAC contact center technology spending by size-band
- CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING
- APAC contact center Inbound hardware technology spending by vertical
- APAC contact center Inbound hardware technology spending by size-band
- CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING
- APAC contact center Non-switch software technology spending by vertical
- APAC contact center Non-switch software technology spending by size-band
- CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING
- APAC contact center Outbound technology spending by vertical
- APAC contact center Outbound technology spending by size-band
- CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
- APAC contact center Quality Monitoring technology spending by vertical
- APAC contact center Quality Monitoring technology spending by size-band
- CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING
- APAC contact center Switch-dependent technology spending by vertical
- APAC Contact center Switch-dependent technology spending by size-band
- CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING
- APAC contact center Switch-independent technology spending by vertical
- APAC contact center Switch-independent technology spending by size-band
- CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING
- APAC contact center Workforce Management technology spending by vertical
- APAC contact center Workforce Management technology spending by size-band
- APPENDIX
- Further reading
- Ask the analyst
- LIST OF FIGURES
- Figure 1: Contact centers and agent positions in APAC, 2005 - 2010
- Figure 2: In house and outsourced agent positions in APAC, 2005 - 2010
- Figure 3: Agent positions in APAC by vertical market, 2005 & 2010
- Figure 4: Agent positions in APAC by size-band, 2005 & 2010
- Figure 5: Agent positions in APAC by telephony end-point, 2005 - 2010
- Figure 6: Agent positions in APAC by technology location, 2005 - 2010
- Figure 7: APAC contact center technology spending by application, 2005 - 2010
- Figure 8: APAC contact center technology spending by vertical market, 2005 & 2010
- Figure 9: APAC contact center technology spending by size-band, 2005 & 2010
- Figure 10: APAC contact center Inbound hardware technology spending by vertical market, 2005 & 2010
- Figure 11: APAC contact center Inbound hardware technology spending by size-band, 2005 & 2010
- Figure 12: APAC contact center Non-switch software technology spending by vertical market, 2005 & 2010
- Figure 13: APAC contact center Non-switch software technology spending by size-band, 2005 & 2010
- Figure 14: APAC contact center Outbound technology spending by vertical market, 2005 & 2010
- Figure 15: APAC contact center Outbound technology spending by size-band, 2005 & 2010
- Figure 16: APAC contact center Quality Monitoring technology spending by vertical market, 2005 & 2010
- Figure 17: APAC contact center Quality Monitoring technology spending by size-band, 2005 & 2010
- Figure 18: APAC contact center Switch-dependent technology spending by vertical market, 2005 & 2010
- Figure 19: APAC contact center Switch-dependent technology spending by size-band, 2005 & 2010
- Figure 20: APAC contact center Switch-independent technology spending by vertical market, 2005 & 2010
- Figure 21: APAC contact center Switch-independent technology spending by size-band, 2005 & 2010
- Figure 22: APAC contact center Workforce Management technology spending by vertical market, 2005 & 2010
- Figure 23: APAC contact center Workforce Management technology spending by size-band, 2005 & 2010
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in APAC, 2005 - 2010\
- Table 3: In house and outsourced agent positions in APAC, 2005 - 2010
- Table 4: Agent positions in APAC by vertical market, 2005 - 2010
- Table 5: Agent positions in APAC by size-band, 2005 - 2010
- Table 6: Agent positions in APAC by telephony end-point, 2005 - 2010
- Table 7: Agent positions in APAC by technology location, 2005 - 2010
- Table 8: APAC contact center technology spending by application, 2005 - 2010
- Table 9: APAC contact center technology spending by vertical market, 2005 - 2010
- Table 10: APAC contact center technology spending by size-band, 2005 - 2010
- Table 11: APAC contact center Inbound hardware technology spending by vertical market, 2005 - 2010
- Table 12: APAC contact center Inbound hardware technology spending by size-band, 2005 - 2010
- Table 13: APAC contact center Non-switch software technology spending by vertical market, 2005 - 2010
- Table 14: APAC contact center Non-switch software technology spending by size-band, 2005 - 2010
- Table 15: APAC contact center Outbound technology spending by vertical market, 2005 - 2010
- Table 16: APAC contact center Outbound technology spending by size-band, 2005 - 2010
- Table 17: APAC contact center Quality Monitoring technology spending by vertical market, 2005 - 2010
- Table 18: APAC contact center Quality Monitoring technology spending by size-band, 2005 - 2010
- Table 19: APAC contact center Switch-dependent technology spending by vertical market, 2005 - 2010
- Table 20: APAC contact center Switch-dependent technology spending by size-band, 2005 - 2010
- Table 21: APAC contact center Switch-independent technology spending by vertical market, 2005 - 2010
- Table 22: APAC contact center Switch-independent technology spending by size-band, 2005 - 2010
- Table 23: APAC contact center Workforce Management technology spending by vertical market, 2005 - 2010
- Table 24: APAC contact center Workforce Management technology spending by size-band, 2005 - 2010
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