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Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Center Markets and Technology Databook for Germany
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| Published Date:
July 2007
Published By:
Datamonitor
Page Count:
56
Order Code:
R313-23865
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- OVERVIEW
- Catalyst
- Summary
- Definitions
- AGENT POSITIONS
- Contact centers and Agent Positions in Germany
- In-house and Outsourced Agent Positions in Germany
- Agent positions in Germany by vertical market
- Agent positions in Germany by size-band
- Agent positions in Germany by telephony end-point
- Agent positions in Germany by technology location
- TECHNOLOGY SPENDING
- Germany contact center technology spending by application
- Germany contact center technology spending by vertical
- Germany contact center technology spending by size-band
- CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING
- Germany contact center Inbound hardware technology spending by vertical
- Germany contact center Inbound hardware technology spending by size-band
- CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING
- Germany contact center Non-switch software technology spending by vertical
- Germany contact center Non-switch software technology spending by size-band
- CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING
- Germany contact center Outbound technology spending by vertical
- Germany contact center Outbound technology spending by size-band
- CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
- Germany contact center Quality Monitoring technology spending by vertical
- Germany contact center Quality Monitoring technology spending by size-band
- CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING
- Germany contact center Switch-dependent technology spending by vertical
- Germany Contact center Switch-dependent technology spending by size-band
- CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING
- Germany contact center Switch-independent technology spending by vertical
- Germany contact center Switch-independent technology spending by size-band
- APPENDIX
- Further reading
- Ask the analyst
- LIST OF FIGURES
- Figure 1: Contact centers and agent positions in Germany, 2005 - 2010
- Figure 2: In house and outsourced agent positions in Germany, 2005 - 2010
- Figure 3: Agent positions in Germany by vertical market, 2005 & 2010
- Figure 4: Agent positions in Germany by size-band, 2005 & 2010
- Figure 5: Agent positions in Germany by telephony end-point, 2005 - 2010
- Figure 6: Agent positions in Germany by technology location, 2005 - 2010
- Figure 7: Germany contact center technology spending by application, 2005 - 2010
- Figure 8: Germany contact center technology spending by vertical market, 2005 & 2010
- Figure 9: Germany contact center technology spending by size-band, 2005 & 2010
- Figure 10: Germany contact center Inbound hardware technology spending by vertical market, 2005 & 2010
- Figure 11: Germany contact center Inbound hardware technology spending by size-band, 2005 & 2010
- Figure 12: Germany contact center Non-switch software technology spending by vertical market, 2005 & 2010
- Figure 13: Germany contact center Non-switch software technology spending by size-band, 2005 & 2010
- Figure 14: Germany contact center Outbound technology spending by vertical market, 2005 & 2010
- Figure 15: Germany contact center Outbound technology spending by size-band, 2005 & 2010
- Figure 16: Germany contact center Quality Monitoring technology spending by vertical market, 2005 & 2010
- Figure 17: Germany contact center Quality Monitoring technology spending by size-band, 2005 & 2010
- Figure 18: Germany contact center Switch-dependent technology spending by vertical market, 2005 & 2010
- Figure 19: Germany contact center Switch-dependent technology spending by size-band, 2005 & 2010
- Figure 20: Germany contact center Switch-independent technology spending by vertical market, 2005 & 2010
- Figure 21: Germany contact center Switch-independent technology spending by size-band, 2005 & 2010
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in Germany, 2005 - 2010
- Table 3: In house and outsourced agent positions in Germany, 2005 - 2010
- Table 4: Agent positions in Germany by vertical market, 2005 - 2010
- Table 5: Agent positions in Germany by size-band, 2005 - 2010
- Table 6: Agent positions in Germany by telephony end-point, 2005 - 2010
- Table 7: Agent positions in Germany by technology location, 2005 - 2010
- Table 8: Germany contact center technology spending by application, 2005 - 2010
- Table 9: Germany contact center technology spending by vertical market, 2005 - 2010
- Table 10: Germany contact center technology spending by size-band, 2005 - 2010
- Table 11: Germany contact center Inbound hardware technology spending by vertical market, 2005 - 2010
- Table 12: Germany contact center Inbound hardware technology spending by size-band, 2005 - 2010
- Table 13: Germany contact center Non-switch software technology spending by vertical market, 2005 - 2010
- Table 14: Germany contact center Non-switch software technology spending by size-band, 2005 - 2010
- Table 15: Germany contact center Outbound technology spending by vertical market, 2005 - 2010
- Table 16: Germany contact center Outbound technology spending by size-band, 2005 - 2010
- Table 17: Germany contact center Quality Monitoring technology spending by vertical market, 2005 - 2010
- Table 18: Germany contact center Quality Monitoring technology spending by size-band, 2005 - 2010
- Table 19: Germany contact center Switch-dependent technology spending by vertical market, 2005 - 2010
- Table 20: Germany contact center Switch-dependent technology spending by size-band, 2005 - 2010
- Table 21: Germany contact center Switch-independent technology spending by vertical market, 2005 - 2010
- Table 22: Germany contact center Switch-independent technology spending by size-band, 2005 - 2010
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