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Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Center Markets and Technology Databook for Italy
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| Published Date:
July 2007
Published By:
Datamonitor
Page Count:
55
Order Code:
R313-23866
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- LIST OF FIGURES
- Catalyst
- Summary
- Definitions
- AGENT POSITIONS
- Contact centers and Agent Positions in Italy
- In-house and Outsourced Agent Positions in Italy
- Agent positions in Italy by vertical market
- Agent positions in Italy by size-band
- Agent positions in Italy by telephony end-point
- Agent positions in Italy by technology location
- TECHNOLOGY SPENDING
- Italy contact center technology spending by application
- Italy contact center technology spending by vertical
- Italy contact center technology spending by size-band
- CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING
- Italy contact center Inbound hardware technology spending by vertical
- Italy contact center Inbound hardware technology spending by size-band
- CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING
- Italy contact center Non-switch software technology spending by vertical
- Italy contact center Non-switch software technology spending by size-band
- CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING
- Italy contact center Outbound technology spending by vertical
- Italy contact center Outbound technology spending by size-band
- CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
- Italy contact center Quality Monitoring technology spending by vertical
- Italy contact center Quality Monitoring technology spending by size-band
- CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING
- Italy contact center Switch-dependent technology spending by vertical
- Italy Contact center Switch-dependent technology spending by size-band
- CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING
- Italy contact center Switch-independent technology spending by vertical
- Italy contact center Switch-independent technology spending by size-band
- APPENDIX
- Further reading
- Ask the analyst
- LIST OF FIGURES
- Figure 1: Contact centers and agent positions in Italy, 2005 - 2010
- Figure 2: In house and outsourced agent positions in Italy, 2005 - 2010
- Figure 3: Agent positions in Italy by vertical market, 2005 & 2010
- Figure 4: Agent positions in Italy by size-band, 2005 & 2010
- Figure 5: Agent positions in Italy by telephony end-point, 2005 - 2010
- Figure 6: Agent positions in Italy by technology location, 2005 - 2010
- Figure 7: Italy contact center technology spending by application, 2005 - 2010
- Figure 8: Italy contact center technology spending by vertical market, 2005 & 2010
- Figure 9: Italy contact center technology spending by size-band, 2005 & 2010
- Figure 10: Italy contact center Inbound hardware technology spending by vertical market, 2005 & 2010
- Figure 11: Italy contact center Inbound hardware technology spending by size-band, 2005 & 2010
- Figure 12: Italy contact center Non-switch software technology spending by vertical market, 2005 & 2010
- Figure 13: Italy contact center Non-switch software technology spending by size-band, 2005 & 2010
- Figure 14: Italy contact center Outbound technology spending by vertical market, 2005 & 2010
- Figure 15: Italy contact center Outbound technology spending by size-band, 2005 & 2010
- Figure 16: Italy contact center Quality Monitoring technology spending by vertical market, 2005 & 2010
- Figure 17: Italy contact center Quality Monitoring technology spending by size-band, 2005 & 2010
- Figure 18: Italy contact center Switch-dependent technology spending by vertical market, 2005 & 2010
- Figure 19: Italy Contact center Switch-dependent technology spending by size-band, 2005 & 2010
- Figure 20: Italy contact center Switch-independent technology spending by vertical market, 2005 & 2010
- Figure 21: Italy contact center Switch-independent technology spending by size-band, 2005 & 2010
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in Italy, 2005 - 2010
- Table 3: In house and outsourced agent positions in Italy, 2005 - 2010
- Table 4: Agent positions in Italy by vertical market, 2005 - 2010
- Table 5: Agent positions in Italy by size-band, 2005 - 2010
- Table 6: Agent positions in Italy by telephony end-point, 2005 - 2010
- Table 7: Agent positions in Italy by technology location, 2005 - 2010
- Table 8: Italy contact center technology spending by application, 2005 - 2010
- Table 9: Italy contact center technology spending by vertical market, 2005 - 2010
- Table 10: Italy contact center technology spending by size-band, 2005 - 2010
- Table 11: Italy contact center Inbound hardware technology spending by vertical market, 2005 - 2010
- Table 12: Italy contact center Inbound hardware technology spending by size-band, 2005 - 2010
- Table 13: Italy contact center Non-switch software technology spending by vertical market, 2005 - 2010
- Table 14: Italy contact center Non-switch software technology spending by size-band, 2005 - 2010
- Table 15: Italy contact center Outbound technology spending by vertical market, 2005 - 2010
- Table 16: Italy contact center Outbound technology spending by size-band, 2005 - 2010
- Table 17: Italy contact center Quality Monitoring technology spending by vertical market, 2005 - 2010
- Table 18: Italy contact center Quality Monitoring technology spending by size-band, 2005 - 2010
- Table 19: Italy contact center Switch-dependent technology spending by vertical market, 2005 - 2010
- Table 20: Italy Contact center Switch-dependent technology spending by size-band, 2005 - 2010
- Table 21: Italy contact center Switch-independent technology spending by vertical market, 2005 - 2010
- Table 22: Italy contact center Switch-independent technology spending by size-band, 2005 - 2010
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