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Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Centers in Australia and New Zealand
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| Published Date:
November 2007
Published By:
Datamonitor
Page Count:
22
Order Code:
R313-27600
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- OVERVIEW
- Catalyst
- Summary
- Definitions
- AGENT POSITIONS
- Contact centers and Agent Positions the AUSTRALIA / NEW ZEALAND
- In-house and Outsourced Agent Positions in the AUSTRALIA / NEW ZEALAND
- Agent positions in the AUSTRALIA / NEW ZEALAND by vertical market
- Agent positions in the AUSTRALIA / NEW ZEALAND by size-band
- Agent positions in the AUSTRALIA / NEW ZEALAND by telephony end-point
- Agent positions in the AUSTRALIA / NEW ZEALAND by technology location
- TECHNOLOGY SPENDING
- AUSTRALIA / NEW ZEALAND contact center technology spending by application
- AUSTRALIA / NEW ZEALAND contact center technology spending by vertical
- APPENDIX
- Further reading
- Ask the analyst
- LIST OF FIGURES
- Figure 1: Contact centers and agent positions the AUSTRALIA / NEW ZEALAND, 2005 - 2010
- Figure 2: In house and outsourced agent positions the AUSTRALIA / NEW ZEALAND, 2005 - 2010
- Figure 3: Agent positions in the AUSTRALIA / NEW ZEALAND by vertical market, 2005 & 2010
- Figure 4: Agent positions in the AUSTRALIA / NEW ZEALAND by size-band, 2005 & 2010
- Figure 5: Agent positions in the AUSTRALIA / NEW ZEALAND by telephony end-point, 2005 - 2010
- Figure 6: Agent positions in the AUSTRALIA / NEW ZEALAND by technology location, 2005 - 2010
- Figure 7: AUSTRALIA / NEW ZEALAND contact center technology spending by application, 2005 - 2010
- Figure 8: AUSTRALIA / NEW ZEALAND contact center technology spending by vertical, 2005 & 2010
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in the AUSTRALIA / NEW ZEALAND, 2005 - 2010
- Table 3: In house and outsourced agent positions in the AUSTRALIA / NEW ZEALAND, 2005 - 2010
- Table 4: Agent positions in the AUSTRALIA / NEW ZEALAND by vertical market, 2005 - 2010
- Table 5: Agent positions in the AUSTRALIA / NEW ZEALAND by size-band, 2005 - 2010
- Table 6: Agent positions in the AUSTRALIA / NEW ZEALAND by telephony end-point, 2005 - 2010
- Table 7: Agent positions in the AUSTRALIA / NEW ZEALAND by technology location, 2005 - 2010
- Table 8: AUSTRALIA / NEW ZEALAND contact center technology spending by application, 2005 - 2010
- Table 9: AUSTRALIA / NEW ZEALAND contact center technology spending by vertical, 2005 - 2010
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