Contact Centers in Latvia (Databook): Industry Research Report

Contact Centers in Latvia (Databook)

Published Date: July 2006

Published By: Datamonitor

Page Count: 53

Order Code: R313-16358

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CHAPTER 1 INTRODUCTION: What is this report about?; Catalyst; Methodology; Definitions
CHAPTER 2 AGENT POSITIONS: Contact Centers and Agent Positions in Latvia; In-house and Outsourced Agent Positions in Latvia; Agent positions in Latvia by vertical market; Agent positions in Latvia by size-band; Agent positions in Latvia by telephony end-point; Agent positions in Latvia by technology location
CHAPTER 3 TECHNOLOGY SPENDING: Latvia contact center Technology spending by application; Latvia contact center Technology spending by vertical; Latvia contact center Technology spending by size-band
CHAPTER 4 INBOUND CONTACT CENTER HARDWARE ROUTING TECHNOLOGY SPENDING: Latvia Inbound contact center hardware routing Technology spending by vertical; Latvia Inbound contact center hardware routing Technology spending by size-band
CHAPTER 5 INBOUND CONTACT CENTER SOFTWARE ROUTING TECHNOLOGY SPENDING: Latvia Inbound contact center software routing Technology spending by vertical; Latvia Inbound contact center software routing Technology spending by size-band
CHAPTER 6 OUTBOUND CONTACT CENTER TECHNOLOGY SPENDING: Latvia Outbound contact center Technology spending by vertical; Latvia Outbound contact center Technology spending by size-band
CHAPTER 7 CONTACT CENTER AGENT ANALYTICS TECHNOLOGY SPENDING: Latvia Contact center agent analytics Technology spending by vertical; Latvia Contact center agent analytics Technology spending by size-band
CHAPTER 8 CONTACT CENTER ELEARNING TECHNOLOGY SPENDING: Latvia Contact center eLearning Technology spending by vertical; Latvia Contact center eLearning Technology spending by size-band
CHAPTER 9 CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING: Latvia Contact center Quality Monitoring Technology spending by vertical; Latvia Contact center Quality Monitoring Technology spending by size-band
CHAPTER 10 CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING: Latvia Contact center Workforce Management Technology spending by vertical; Latvia Contact center Workforce Management Technology spending by size-band
CHAPTER 11 APPENDIX: Futher reading; Ask the analsyst
LIST OF TABLES: Table 1: Contact Center definitions; Table 2: Contact centers and agent positions in Latvia 2004 - 2009; Table 3: In house and outsourced agent positions in Latvia 2004 - 2009; Table 4: Agent positions in Latvia by vertical market 2004 - 2009; Table 5: Agent positions in Latvia by size-band 2004 - 2009; Table 6: Agent positions in Latvia by telephony end-point 2004 - 2009; Table 7: Agent positions in Latvia by technology location 2004 - 2009; Table 8: Latvia contact center Technology spending by application 2004 - 2009; Table 9: Contact Center Technology spending in Latvia by vertical market 2004 - 2009; Table 10: Latvia contact center Technology spending by size-band 2004 - 2009; Table 11: Inbound contact center hardware routing Technology spending in Latvia by vertical market 2004 - 2009; Table 12: Latvia Inbound contact center hardware routing Technology spending by size-band 2004 - 2009; Table 13: Inbound contact center software routing Technology spending in Latvia by vertical market 2004 - 2009; Table 14: Latvia Inbound contact center software routing Technology spending by size-band 2004 - 2009; Table 15: Outbound contact center Technology spending in Latvia by vertical market 2004 - 2009; Table 16: Latvia Outbound contact center Technology spending by size-band 2004 - 2009; Table 17: Contact center agent analytics Technology spending in Latvia by vertical market 2004 - 2009; Table 18: Latvia Contact center agent analytics Technology spending by size-band 2004 - 2009; Table 19: Contact center eLearning Technology spending in Latvia by vertical market 2004 - 2009; Table 20: Latvia Contact center eLearning Technology spending by size-band 2004 - 2009; Table 21: Contact center Quality Monitoring Technology spending in Latvia by vertical market 2004 - 2009; Table 22: Latvia Contact center Quality Monitoring Technology spending by size-band 2004 - 2009; Table 23: Contact center Workforce Management Technology spending in Latvia by vertical market 2004 - 2009; Table 24: Latvia Contact center Workforce Management Technology spending by size-band 2004 - 2009
LIST OF FIGURES: Figure 1: Contact centers and agent positions in Latvia 2004 - 2009; Figure 2: In house and outsourced agent positions in Latvia 2004 - 2009; Figure 3: Agent positions in Latvia by vertical market 2004 - 2009; Figure 4: Agent positions in Latvia by size-band 2004 - 2009; Figure 5: Agent positions in Latvia by telephony end-point 2004 - 2009; Figure 6: Agent positions in Latvia by technology location 2004 - 2009; Figure 7: Latvia contact center Technology spending by application 2004 - 2009; Figure 8: Contact Center Technology spending in Latvia by vertical market 2004 - 2009; Figure 9: Latvia contact center Technology spending by size-band 2004 - 2009; Figure 10: Inbound contact center hardware routing Technology spending in Latvia by vertical market 2004 - 2009; Figure 11: Latvia Inbound contact center hardware routing Technology spending by size-band 2004 - 2009; Figure 12: Inbound contact center software routing Technology spending in LATVIA by vertical market 2004 - 2009; Figure 13: Latvia Inbound contact center software routing Technology spending by size-band 2004 - 2009; Figure 14: Outbound contact center Technology spending in Latvia by vertical market 2004 - 2009; Figure 15: Latvia Outbound contact center Technology spending by size-band 2004 - 2009; Figure 16: Contact center agent analytics Technology spending in Latvia by vertical market 2004 - 2009; Figure 17: Latvia Contact center agent analytics Technology spending by size-band 2004 - 2009; Figure 18: Contact center eLearning Technology spending in Latvia by vertical market 2004 - 2009; Figure 19: Latvia Contact center eLearning Technology spending by size-band 2004 - 2009; Figure 20: Contact center Quality Monitoring Technology spending in Latvia by vertical market 2004 - 2009; Figure 21: Latvia Contact center Quality Monitoring Technology spending by size-band 2004 - 2009; Figure 22: Contact center Workforce Management Technology spending in Latvia by vertical market 2004 - 2009; Figure 23: Latvia Contact center Workforce Management Technology spending by size-band 2004 - 2009

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