|
|
Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Centers in Romania (Databook)
|
| Published Date:
July 2006
Published By:
Datamonitor
Page Count:
54
Order Code:
R313-16047
|
|
|
|
- CHAPTER 1 INTRODUCTION
- What is this report about?
- Catalyst
- Methodology
- Definitions
- CHAPTER 2 AGENT POSITIONS
- Contact Centers and Agent Positions in Poland
- In-house and Outsourced Agent Positions in Poland
- Agent positions in Poland by vertical market
- Agent positions in Poland by size-band
- Agent positions in Poland by telephony end-point
- Agent positions in Poland by technology location
- CHAPTER 3 TECHNOLOGY SPENDING
- Poland contact center technology spending by application
- Poland contact center technology spending by vertical
- Poland contact center technology spending by size-band
- CHAPTER 4 INBOUND CONTACT CENTER HARDWARE ROUT
- Poland Inbound contact center hardware routing technology spending by vertical
- Poland Inbound contact center hardware routing technology spending by size-band
- CHAPTER 5 INBOUND CONTACT CENTER SOFTWARE ROUTING TECHNOLOGY SPENDING
- Poland Inbound contact center software routing technology spending by vertical
- Poland Inbound contact center software routing technology spending by size-band
- CHAPTER 6 OUTBOUND CONTACT CENTER TECHNOLOGY SPENDING
- Poland Outbound contact center technology spending by vertical
- Poland Outbound contact center technology spending by size-band
- CHAPTER 7 CONTACT CENTER AGENT ANALYTICS TECHNOLOGY SPENDING
- Poland Contact center agent analytics technology spending by vertical
- Poland Contact center agent analytics technology spending by size-band
- CHAPTER 8 CONTACT CENTER ELEARNING TECHNOLOGY SPENDING
- Poland Contact center eLearning technology spending by vertical
- Poland Contact center eLearning technology spending by size-band
- CHAPTER 9 CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
- Poland Contact center Quality Monitoring technology spending by vertical
- Poland Contact center Quality Monitoring technology spending by size-band
- CHAPTER 10 CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING
- Poland Contact center Workforce Management technology spending by vertical
- Poland Contact center Workforce Management technology spending by size-band
- CHAPTER 11 APPENDIX
- Futher reading
- Ask the analsyst
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in Poland. 2004 - 2009
- Table 3: In house and outsourced agent positions in Poland. 2004 - 2009
- Table 4: Agent positions in Poland by vertical market. 2004 - 2009
- Table 5: Agent positions in Poland by size-band. 2004 - 2009
- Table 6: Agent positions in Poland by telephony end-point. 2004 - 2009
- Table 7: Agent positions in Poland by technology location. 2004 - 2009
- Table 8: Poland contact center technology spending by application. 2004 - 2009
- Table 9: Contact Center Technology spending in Poland by vertical market. 2004 - 2009
- Table 10: Poland contact center technology spending by size-band. 2004 - 2009
- Table 11: Inbound contact center hardware routing Technology spending in Poland by vertical market. 2004 - 2009
- Table 12: Poland Inbound contact center hardware routing technology spending by size-band. 2004 - 2009
- Table 13: Inbound contact center software routing Technology spending in Poland by vertical market. 2004 - 2009
- Table 14: Poland Inbound contact center software routing technology spending by size-band. 2004 - 2009
- Table 15: Outbound contact center Technology spending in Poland by vertical market. 2004 - 2009
- Table 16: Poland Outbound contact center technology spending by size-band. 2004 - 2009
- Table 17: Contact center agent analytics Technology spending in Poland by vertical market. 2004 - 2009
- Table 18: Poland Contact center agent analytics technology spending by size-band. 2004 - 2009
- Table 19: Contact center eLearning Technology spending in Poland by vertical market. 2004 - 2009
- Table 20: Poland Contact center eLearning technology spending by size-band. 2004 - 2009
- Table 21: Contact center Quality Monitoring Technology spending in Poland by vertical market. 2004 - 2009
- Table 22: Poland Contact center Quality Monitoring technology spending by size-band. 2004 - 2009
- Table 23: Contact center Workforce Management Technology spending in Poland by vertical market. 2004 - 2009
- Table 24: Poland Contact center Workforce Management technology spending by size-band. 2004 - 2009
- LIST OF FIGURES
- Figure 1: Contact centers and agent positions in Poland. 2004 - 2009
- Figure 2: In house and outsourced agent positions in Poland. 2004 - 2009
- Figure 3: Agent positions in Poland by vertical market. 2004 & 2009
- Figure 4: Agent positions in Poland by size-band. 2004 & 2009
- Figure 5: Agent positions in Poland by telephony end-point. 2004 - 2009
- Figure 6: Agent positions in Poland by technology location. 2004 - 2009
- Figure 7: Poland contact center technology spending by application. 2004 - 2009
- Figure 8: Contact Center Technology spending in Poland by vertical market. 2004 & 2009
- Figure 9: Poland contact center technology spending by size-band. 2004 & 2009
- Figure 10: Inbound contact center hardware routing Technology spending in Poland by vertical market. 2004 & 2009
- Figure 11: Poland Inbound contact center hardware routing technology spending by size-band. 2004 & 2009
- Figure 12: Inbound contact center software routing Technology spending in Poland by vertical market. 2004 & 2009
- Figure 13: Poland Inbound contact center software routing technology spending by size-band. 2004 & 2009
- Figure 14: Outbound contact center Technology spending in Poland by vertical market. 2004 & 2009
- Figure 15: Poland Outbound contact center technology spending by size-band. 2004 & 2009
- Figure 16: Contact center agent analytics Technology spending in Poland by vertical market. 2004 & 2009
- Figure 17: Poland Contact center agent analytics technology spending by size-band. 2004 & 2009
- Figure 18: Contact center eLearning Technology spending in Poland by vertical market. 2004 & 2009
- Figure 19: Poland Contact center eLearning technology spending by size-band. 2004 & 2009
- Figure 20: Contact center Quality Monitoring Technology spending in Poland by vertical market. 2004 & 2009
- Figure 21: Poland Contact center Quality Monitoring technology spending by size-band. 2004 & 2009
- Figure 22: Contact center Workforce Management Technology spending in Poland by vertical market. 2004 & 2009
- Figure 23: Poland Contact center Workforce Management technology spending by size-band. 2004 & 2009
|
Similar Products
• MarketWatch: Technology
Published Nov 2008 by Datamonitor
• Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications
Published Nov 2008 by IDC
• The foundations for a knowledge services offshoring economy
Published Oct 2008 by Ovum Plc
• Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators
Published Oct 2008 by Yankee Group
• On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus)
Published Oct 2008 by Datamonitor
• CRM Software & Application Management Services Market 2007-2010 - Bundled Report
Published Oct 2008 by Infiniti Research Limited
• CRM & Business Intelligence Market 2007-2010 - Bundled Report
Published Oct 2008 by Infiniti Research Limited
• Contact Center Markets and Technologies, 2008-2013 (Interactive Model)
Published Oct 2008 by Datamonitor
• Telemarketing & Call Centers in the US - Industry Risk Rating Report
Published Oct 2008 by IBISWorld
• Verticalization of Services: Where Are the Hotspots?
Published Oct 2008 by IDC
|
|
|
|
0 items
