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Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Centers in Slovenia (Databook)
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| Published Date:
July 2006
Published By:
Datamonitor
Page Count:
54
Order Code:
R313-16152
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- CHAPTER 1 INTRODUCTION
- What is this report about?
- Catalyst
- Methodology
- Definitions
- CHAPTER 2 AGENT POSITIONS
- Contact Centers and Agent Positions in Slovakia
- In-house and Outsourced Agent Positions in Slovakia
- Agent positions in Slovakia by vertical market
- Agent positions in Slovakia by size-band
- Agent positions in Slovakia by telephony end-point
- Agent positions in Slovakia by technology location
- CHAPTER 3 TECHNOLOGY SPENDING
- Slovakia contact center technology spending by application
- Slovakia contact center technology spending by vertical
- Slovakia contact center technology spending by size-band
- CHAPTER 4 INBOUND CONTACT CENTER HARDWARE ROUTING TECHNOLOGY SPENDING
- Slovakia Inbound contact center hardware routing technology spending by vertical
- Slovakia Inbound contact center hardware routing technology spending by size-band
- CHAPTER 5 INBOUND CONTACT CENTER SOFTWARE ROUTING TECHNOLOGY SPENDING
- Slovakia Inbound contact center software routing technology spending by vertical
- Slovakia Inbound contact center software routing technology spending by size-band
- CHAPTER 6 OUTBOUND CONTACT CENTER TECHNOLOGY SPENDING
- Slovakia Outbound contact center technology spending by vertical
- Slovakia Outbound contact center technology spending by size-band
- CHAPTER 7 CONTACT CENTER AGENT ANALYTICS TECHNOLOGY SPENDING
- Slovakia Contact center agent analytics technology spending by vertical
- Slovakia Contact center agent analytics technology spending by size-band
- CHAPTER 8 CONTACT CENTER ELEARNING TECHNOLOGY SPENDING
- Slovakia Contact center eLearning technology spending by vertical
- Slovakia Contact center eLearning technology spending by size-band
- CHAPTER 9 CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
- Slovakia Contact center Quality Monitoring technology spending by vertical
- Slovakia Contact center Quality Monitoring technology spending by size-band
- CHAPTER 10 CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING
- Slovakia Contact center Workforce Management technology spending by vertical
- Slovakia Contact center Workforce Management technology spending by size-band
- CHAPTER 11 APPENDIX
- Futher reading
- Ask the analsyst
- LIST OF TABLES
- Table 1: Contact Center definitions
- Table 2: Contact centers and agent positions in Slovakia. 2004 - 2009
- Table 3: In house and outsourced agent positions in Slovakia. 2004 - 2009
- Table 4: Agent positions in Slovakia by vertical market. 2004 - 2009
- Table 5: Agent positions in Slovakia by size-band. 2004 - 2009
- Table 6: Agent positions in Slovakia by telephony end-point. 2004 - 2009
- Table 7: Agent positions in Slovakia by technology location. 2004 - 2009
- Table 8: Slovakia contact center technology spending by application. 2004 - 2009
- Table 9: Contact Center Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 10: Slovakia contact center technology spending by size-band. 2004 - 2009
- Table 11: Inbound contact center hardware routing Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 12: Slovakia Inbound contact center hardware routing technology spending by size-band. 2004 - 2009
- Table 13: Inbound contact center software routing Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 14: Slovakia Inbound contact center software routing technology spending by size-band. 2004 - 2009
- Table 15: Outbound contact center Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 16: Slovakia Outbound contact center technology spending by size-band. 2004 - 2009
- Table 17: Contact center agent analytics Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 18: Slovakia Contact center agent analytics technology spending by size-band. 2004 - 2009
- Table 19: Contact center eLearning Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 20: Slovakia Contact center eLearning technology spending by size-band. 2004 - 2009
- Table 21: Contact center Quality Monitoring Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 22: Slovakia Contact center Quality Monitoring technology spending by size-band. 2004 - 2009
- Table 23: Contact center Workforce Management Technology spending in Slovakia by vertical market. 2004 - 2009
- Table 24: Slovakia Contact center Workforce Management technology spending by size-band. 2004 - 2009
- List of Tables
- Appendix
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