Contact Centers in South Africa (Databook): Industry Research Report

Contact Centers in South Africa (Databook)

Published Date: July 2006

Published By: Datamonitor

Page Count: 54

Order Code: R313-16204

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Table of Contents

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CHAPTER 1 INTRODUCTION: What is this report about?; Catalyst; Methodology; Definitions
CHAPTER 2 AGENT POSITIONS: Contact Centers and Agent Positions in Slovenia; In-house and Outsourced Agent Positions in Slovenia; Agent positions in Slovenia by vertical market; Agent positions in Slovenia by size-band; Agent positions in Slovenia by telephony end-point; Agent positions in Slovenia by technology location
CHAPTER 3 TECHNOLOGY SPENDING: Slovenia contact center technology spending by application; Slovenia contact center technology spending by vertical; Slovenia contact center technology spending by size-band
CHAPTER 4 INBOUND CONTACT CENTER HARDWARE ROUTING TECHNOLOGY SPENDING: Slovenia Inbound contact center hardware routing technology spending by vertical; Slovenia Inbound contact center hardware routing technology spending by size-band
CHAPTER 5 INBOUND CONTACT CENTER SOFTWARE ROUTING TECHNOLOGY SPENDING: Slovenia Inbound contact center software routing technology spending by vertical; Slovenia Inbound contact center software routing technology spending by size-band
CHAPTER 6 OUTBOUND CONTACT CENTER TECHNOLOGY SPENDING: Slovenia Outbound contact center technology spending by vertical; Slovenia Outbound contact center technology spending by size-band
CHAPTER 7 CONTACT CENTER AGENT ANALYTICS TECHNOLOGY SPENDING: Slovenia Contact center agent analytics technology spending by vertical; Slovenia Contact center agent analytics technology spending by size-band
CHAPTER 8 CONTACT CENTER ELEARNING TECHNOLOGY SPENDING: Slovenia Contact center eLearning technology spending by vertical; Slovenia Contact center eLearning technology spending by size-band
CHAPTER 9 CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING: Slovenia Contact center Quality Monitoring technology spending by vertical; Slovenia Contact center Quality Monitoring technology spending by size-band
CHAPTER 10 CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING: Slovenia Contact center Workforce Management technology spending by vertical; Slovenia Contact center Workforce Management technology spending by size-band
CHAPTER 11 APPENDIX: Futher reading; Ask the analsyst
LIST OF TABLES: Table 1: Contact Center definitions; Table 2: Contact centers and agent positions in Slovenia. 2004 - 2009; Table 3: In house and outsourced agent positions in Slovenia. 2004 - 2009; Table 4: Agent positions in Slovenia by vertical market. 2004 - 2009; Table 5: Agent positions in Slovenia by size-band. 2004 - 2009; Table 6: Agent positions in Slovenia by telephony end-point. 2004 - 2009; Table 7: Agent positions in Slovenia by technology location. 2004 - 2009; Table 8: Slovenia contact center technology spending by application. 2004 - 2009; Table 9: Contact Center Technology spending in Slovenia by vertical market. 2004 - 2009; Table 10: Slovenia contact center technology spending by size-band. 2004 - 2009; Table 11: Inbound contact center hardware routing Technology spending in Slovenia by vertical market. 2004 - 2009; Table 12: Slovenia Inbound contact center hardware routing technology spending by size-band. 2004 - 2009; Table 13: Inbound contact center software routing Technology spending in Slovenia by vertical market. 2004 - 2009; Table 14: Slovenia Inbound contact center software routing technology spending by size-band. 2004 - 2009; Table 15: Outbound contact center Technology spending in Slovenia by vertical market. 2004 - 2009; Table 16: Slovenia Outbound contact center technology spending by size-band. 2004 - 2009; Table 17: Contact center agent analytics Technology spending in Slovenia by vertical market. 2004 - 2009; Table 18: Slovenia Contact center agent analytics technology spending by size-band. 2004 - 2009; Table 19: Contact center eLearning Technology spending in Slovenia by vertical market. 2004 - 2009; Table 20: Slovenia Contact center eLearning technology spending by size-band. 2004 - 2009; Table 21: Contact center Quality Monitoring Technology spending in Slovenia by vertical market. 2004 - 2009; Table 22: Slovenia Contact center Quality Monitoring technology spending by size-band. 2004 - 2009; Table 23: Contact center Workforce Management Technology spending in Slovenia by vertical market. 2004 - 2009; Table 24: Slovenia Contact center Workforce Management technology spending by size-band. 2004 - 2009
LIST OF FIGURES: Figure 1: Contact centers and agent positions in Slovenia. 2004 - 2009; Figure 2: In house and outsourced agent positions in Slovenia. 2004 - 2009; Figure 3: Agent positions in Slovenia by vertical market. 2004 & 2009; Figure 4: Agent positions in Slovenia by size-band. 2004 & 2009; Figure 5: Agent positions in Slovenia by telephony end-point. 2004 - 2009; Figure 6: Agent positions in Slovenia by technology location. 2004 - 2009; Figure 7: Slovenia contact center technology spending by application. 2004 - 2009; Figure 8: Contact Center Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 9: Slovenia contact center technology spending by size-band. 2004 & 2009; Figure 10: Inbound contact center hardware routing Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 11: Slovenia Inbound contact center hardware routing technology spending by size-band. 2004 & 2009; Figure 12: Inbound contact center software routing Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 13: Slovenia Inbound contact center software routing technology spending by size-band. 2004 & 2009; Figure 14: Outbound contact center Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 15: Slovenia Outbound contact center technology spending by size-band. 2004 & 2009; Figure 16: Contact center agent analytics Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 17: Slovenia Contact center agent analytics technology spending by size-band. 2004 & 2009; Figure 18: Contact center eLearning Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 19: Slovenia Contact center eLearning technology spending by size-band. 2004 & 2009; Figure 20: Contact center Quality Monitoring Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 21: Slovenia Contact center Quality Monitoring technology spending by size-band. 2004 & 2009; Figure 22: Contact center Workforce Management Technology spending in Slovenia by vertical market. 2004 & 2009; Figure 23: Slovenia Contact center Workforce Management technology spending by size-band. 2004 & 2009

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