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Home > Business/Finance > Diversified Services > General Business Services
Contracted-Out Services - Market Review
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Executive Summary
1. Industry Overview
REPORT COVERAGE
Definitions
Standard Industrial Classification
Other Key Note Reports
REPORT BACKGROUND
Historical Background
Recent Legislation
Compulsory Competitive
Tendering
Employment Legislation
ECONOMIC TRENDS
Population
Table 1.1: UK Resident Population Estimates by Sex (000), Mid-Years 1999-2003
Gross Domestic Product
Table 1.2: UK Gross Domestic Product at Current Prices and Annual Prices (£m), 1999-2003 Inflation and Unemployment
Table 1.3: UK Rate of Inflation and Actual Number of Unemployed Persons in the UK (% and million), 1999-2003 Household Disposable Income
Table 1.4: Household Disposable Income per Head (£), 1998-2002
MARKET SIZE
Table 1.5: The UK Market for Contracted-Out Services by Value at Current Prices and Constant 2000 Prices (£m and index 2000=100), 1999-2003
MARKET SEGMENTATION
Canteens and Catering (SIC code 55.5)
Computer and Related Activities (SIC code 72.0)
Research and Development (SIC code 73.0)
Legal, Accounting and Market Research Services (SIC code 74.1)
Architectural and Engineering Services (SIC codes 74.2 and 74.3)
Advertising (SIC code 74.4)
Labour Recruitment and Personnel Services (SIC code 74.5)
Investigation and Security Services (SIC code 74.6)
Industrial Cleaning (SIC code 74.7)
Washing and Dry Cleaning (SIC code 93.01)
Miscellaneous Business Activities (SIC code 74.8)
INDUSTRY STRUCTURE
Concentration
Number of Businesses
Table 1.6: Number of UK VAT-Based Enterprises in the Contracted-Out Services Industry by Turnover Sizeband (£000, number and %), 1999 and 2003
Employment
Table 1.7: Number of Employee
Jobs in the Contracted-Out Services Industry in Great Britain by Sex and Type of Contract (000 and %), September 1999 and 2003
Facilities Management
MARKET POSITION
KEY TRENDS
Cross-Border Services
Offshore Outsourcing
Impact of Employment
Legislation
Developments in Facilities Management
Definition
Recent Trends
Sector Skills Council
KEY TRADE ASSOCIATIONS AND PROFESSIONAL BODIES
British Institute of Facilities Management
Business Services Association
Cleaning and Support Services Association
Facilities Management Association
International Facility Management Association
2. PEST Analysis
INTRODUCTION
POLITICAL FACTORS
Public/Private Partnerships and the Private Finance Initiative
Regulation
ECONOMIC FACTORS
Relationship with the UK Economy
International Trade
SOCIAL FACTORS
Environmental Protection
Employment Legislation and Regulation
'The Two-Tier Workforce'
Transfer of Undertakings (Protection of Employment) Regulations Working Time Regulations 19 (as amended)
National Minimum Wage Act 1998 (as amended)
Employment Act 2002
Other Social Legislation
Disability Discrimination Act 1995
Human Rights Act 1998
Tobacco Advertising and Promotion Act 2002
Nationality, Asylum and Immigration Act 2002
TECHNOLOGICAL FACTORS
Information Technology
Other Technological Developments
3. Key Note Trade Research INTRODUCTION REPORTED COMMITMENT TO CORPORATE SOCIAL RESPONSIBILITY
Table 3.1: Reported Commitment to Corporate Social Responsibility Among the UK's Top Ten Providers of Contracted-Out Services, 2003
INDIVIDUAL COMPANY POLICY STATEMENTS
Compass Group PLC
PricewaterhouseCoopers LLP
Computacenter PLC
KPMG LLP
Rentokil Initial PLC
AMEC PLC
Hays PLC
WS Atkins PLC
SUMMARY
4. Competitive Structure
THE MARKETPLACE MARKET LEADERS
Table 4.1: The Top Ten Companies in the UK Market for Contracted-Out Services by Turnover (£m), 2002/2003
Compass Group PLC
EDS International Ltd
PricewaterhouseCoopers LLP
Computacenter PLC
Fujitsu Services Holdings PLC
KPMG LLP
Rentokil Initial PLC
AMEC Capital Projects Ltd
Hays PLC
WS Atkins PLC
OUTSIDE SUPPLIERS/CONTRACTORS MARKETING ACTIVITY
Main Media Advertising
Table 4.2: Major Main Media Advertisers of Contracted-Out Services (£000), Years Ending December 2002 and 2003 Exhibitions, Conferences and Trade Shows
5. Canteens and Catering
DEFINITION
KEY TRENDS
Branding
Diversification
MARKET SIZE
Table 5.1: The UK Canteens and Catering Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003 SUPPLY STRUCTURE Number of Businesses
Table 5.2: Number of UK VAT-Based Enterprises in the Canteens and Catering Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 5.3: Number of Employee
Jobs in the Canteens and Catering Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
British Hospitality Association
Hospital Caterers Association
Other Specialist UK Associations
European Federation of Contract Catering Organisations
MAJOR PLAYERS
Compass Group PLC
Sodexho Ltd
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 5.4: The Forecast UK Canteens and Catering Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
6. Computer and Related Activities
DEFINITION
KEY TRENDS
Offshore Outsourcing
Sector Skills Council for IT, Telecoms and Contact Centres MARKET SIZE
Table 6.1: The UK Computer and Related Activities Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003 SUPPLY STRUCTURE Number of Businesses
Table 6.2: Number of UK VAT-Based Enterprises in the Computer and Related Activities Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 6.3: Number of Employees
Jobs in the Computer and Related Activities Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
Intellect
European Information, Communications and Consumer Electronics Technology Industry Association
World Information Technology and Services Alliance
MAJOR PLAYERS
EDS International Ltd
Computacenter PLC
ADVERTISING AND PROMOTION
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 6.4: The Forecast UK Computer and Related Activities Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
7. Research and Development
DEFINITION
KEY TRENDS
Expenditure on Research and Development
MARKET SIZE
Table 7.1: The UK Research and Development Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003 SUPPLY STRUCTURE Number of Businesses
Table 7.2: Number of UK VAT-Based Enterprises in the Research and Development Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 7.3: Number of Employee
Jobs in the Research and Development Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003
Trade Associations and
Professional Bodies
Applied Industrial Research
Trading Organisations
Association of the British Pharmaceutical Industry
MAJOR PLAYERS
GlaxoSmithKline Research & Development Ltd
Qinetiq Ltd
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 7.4: The Forecast UK Research and Development Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
8. Legal, Accounting and Market Research Services
DEFINITION
KEY TRENDS
'One-Stop Shops'
Public Relations and Management Consultancy
MARKET SIZE
Table 8.1: The UK Legal, Accounting and Market Research Services Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003
SUPPLY STRUCTURE
Number of Businesses
Table 8.2: Number of UK VAT-Based Enterprises in the Legal, Accounting and Market Research Services Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 8.3: Number of Employee
Jobs in the Legal, Accounting and Market Research Services Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
British Market Research Association
Chartered Institute of Management Accountants
Commercial Bar Association
Institute of Chartered Accountants in England & Wales Law Society
Market Research Society
ESOMAR
MAJOR PLAYERS
PricewaterhouseCoopers LLP
KPMG LLP
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 8.4: The Forecast UK Legal, Accounting and Market Research Services Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
9. Architectural and Engineering Services
DEFINITION
KEY TRENDS
Consulting Engineering Market
Impact of Environmental Legislation
MARKET SIZE
Table 9.1: The UK Architectural and Engineering Services Sector by Value at Current Prices and Constant 2000 Prices (£m),
1999-2003
SUPPLY STRUCTURE
Number of Businesses
Table 9.2: Number of UK
VAT-Based Enterprises in the Architectural and Engineering Services Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 9.3: Number of Employee
Jobs in the Architectural and Engineering Services Sector in Great Britain by Sex and
Type of Contract (000 and %), September 2003
Trade and Professional Associations Association of Consulting
Engineers
Royal Institute of British Architects
MAJOR PLAYERS
AMEC Capital Projects Ltd
WS Atkins PLC
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 9.4: The Forecast UK Architectural and Engineering Services Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
10. Advertising
DEFINITION
KEY TRENDS
Market Developments
Restrictions on Tobacco Advertising
MARKET SIZE
Table 10.1: The UK Advertising Sector by Value at Current Prices and Constant 2000 Prices (£m),
1999-2003
SUPPLY STRUCTURE
Number of Businesses
Table 10.2: Number of UK VAT-Based Enterprises in the Advertising Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 10.3: Number of Employee
Jobs in the Advertising Sector in Great Britain by Sex and
Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
Advertising Association
MAJOR PLAYERS
Aegis Group PLC
WPP Group PLC
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 10.4: The Forecast UK Advertising Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
11. Labour Recruitment and Personnel Services
DEFINITION
KEY TRENDS
Market Conditions
Asylum and Immigration Legislation
Public-Sector Employment
MARKET SIZE
Table 11.1: The UK Labour Recruitment and Personnel Services Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003 SUPPLY STRUCTURE Number of Businesses
Table 11.2: Number of UK VAT-Based Enterprises in the Labour Recruitment and Personnel Services Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 11.3: Number of Employee
Jobs in the Labour Recruitment and Personnel Services Sector in Great Britain by Sex and
Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
Association of Search & Selection Consultants
Recruitment & Employment Confederation
MAJOR PLAYERS
Hays Personnel Services Ltd
Manpower PLC
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 11.4: The Forecast UK Labour Recruitment and Personnel Services Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
12. Investigation and Security Services
DEFINITION
KEY TRENDS
Regulation of the Private Security Industry
Aviation Security
MARKET SIZE
Table 12.1: The UK Investigation and Security Services Sector by Value at Current Prices and Constant 2000 Prices (£m),
1999-2003 SUPPLY STRUCTURE Number of Businesses
Table 12.2: Number of UK VAT-Based Enterprises in the Investigation and Security Services Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 12.3: Number of Employee
Jobs in the Investigation and Security Services Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
Association of Police and Public Security Suppliers
British Security Industry Association
MAJOR PLAYERS
Securicor PLC
Reliance Security Services Ltd
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 12.4: The Forecast UK Investigation and Security Services Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
13. Industrial Cleaning
DEFINITION
KEY TRENDS
Environmental Issues
Employment Legislation
MARKET SIZE
Table 13.1: The UK Industrial Cleaning Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003
SUPPLY STRUCTURE Number of Businesses
Table 13.2: Number of UK VAT-Based Enterprises in the Industrial Cleaning Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 13.3: Number of Employee
Jobs in the Industrial Cleaning
Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
Association of Building
Cleaning DSOs
Association of Domestic Management
British Cleaning Council
Cleaning and Support Services Association
MAJOR PLAYERS
OCS Group Ltd
Rentokil Initial PLC
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 13.4: The Forecast UK Industrial Cleaning Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
14. Washing and Dry Cleaning
DEFINITION
KEY TRENDS Environmental Trends MARKET SIZE
Table 14.1: The UK Washing and Dry Cleaning Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003
SUPPLY STRUCTURE
Number of Businesses
Table 14.2: Number of UK
VAT-Based Enterprises in the Washing and Dry Cleaning Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 14.3: Number of Employee
Jobs in the Washing and Dry
Cleaning Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003
Trade Associations and Professional Bodies
Guild of Cleaners & Launderers
Textile Services Association
European Textile Services Association
MAJOR PLAYERS
The Davis Service Group PLC
Rentokil Initial Services Ltd
BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 14.4: The Forecast UK Washing and Dry Cleaning Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
15. Miscellaneous Business Activities
DEFINITION
MARKET SIZE
Table 15.1: The UK Miscellaneous Business Activities Sector by Value at Current Prices and Constant 2000 Prices (£m), 1999-2003
SUPPLY STRUCTURE
Number of Businesses
Table 15.2: Number of UK VAT-Based Enterprises in the Miscellaneous Business Activities Sector by Turnover Sizeband (£000, number and %), 2003
Employment
Table 15.3: Number of Employee
Jobs in the Miscellaneous Business Activities Sector in Great Britain by Sex and Type of Contract (000 and %), September 2003 MAJOR PLAYERS BUYING BEHAVIOUR FORECASTS 2004 TO 2008
Table 15.4: The Forecast UK Miscellaneous Business Activities Sector by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
16. A Global Perspective
SHARE OF GDP TAKEN BY SERVICES
BUSINESS SERVICES
The Largest Sectors
Role of Small and Medium-Sized Enterprises
17. The Future
INTRODUCTION
Table 17.1: Forecasts for the
UK Economy (% and million), 2004-2008 FORECASTS 2004 TO 2008
Table 17.2: The Forecast UK Market for Contracted-Out Services by Value at Current Prices and Constant 2000 Prices (£m), 2004-2008
FUTURE TRENDS
Demographics
Table 17.3: Forecast UK Resident Population by Sex (000), Mid-Years 2004-2008
Offshore Outsourcing
Legislation and Regulation Public/Private Partnerships and the Private Finance Initiative
Trends in the UK Service Sector
Cross-Border Services
Facilities Management
18. Further Sources
Associations
General Sources
Government Sources
Bonnier Information Sources
Key Note Research
The Key Note Range of Reports |
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