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Home > Business/Finance > Diversified Services > Business Outsourcing
U.S. Customer Care and BPO Services by Vertical Market 2005-2009 Forecast
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| Published Date:
May 2005
Published By:
IDC
Page Count:
38
Order Code:
R104-19992
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Table of Contents
IDC Opinion
In This Study
Methodology
IDC's Vertical Market Model
Survey Methodology
Executive Summary
Situation Overview
Introduction
Table: U.S. Customer Care Services Spending by Vertical Market, 2004
Industry Overview: The Current State of End-User Spending by Vertical
Table: An Overview by Vertical Market: Factors That Influence Spending
Future Outlook
Key Drivers for Customer Care Services by Vertical
Banking
Key Business Issues
IDC Analysis
Insurance
Key Business Issues
IDC Analysis
Other Financial Services
Key Business Issues
IDC Analysis
Resources and Construction
Key Business Issues
IDC Analysis
Process Manufacturing
Key Business Issues
IDC Analysis
Discrete Manufacturing
Key Business Issues
IDC Analysis
Communications and Media
Key Business Issues
IDC Analysis
Transportation
Key Business Issues
IDC Analysis
Utilities
Key Business Issues
IDC Analysis
Retail and Wholesale
Key Business Issues
IDC Analysis
Professional Services
Key Business Issues
IDC Analysis
Personal and Other Services
Key Business Issues
IDC Analysis
Healthcare Services
Key Business Issues
IDC Analysis
Education
Key Business Issues
IDC Analysis
Government
Key Business Issues
IDC Analysis
Forecast and Assumptions
Table: U.S. Customer Care Services Spending by Vertical Market, 2004-2009 ($M)
Table: U.S. Customer Care Services Spending Share by Vertical Market, 2004-2009 (%)
Table: Key Forecast Assumptions for the U.S. Customer Care and BPO Services Market, 2005-2009
Communications and Media
Transportation
Utilities
Retail
Essential Guidance
Learn More
Related Research
Definitions
Contact Center
Contact Center Agent
Contact Center Outsourcing
Nearshore Outsourcing
Offshore Outsourcing
Customer Care Services
Client
Customer
Customer Relationship Management Services
Customer Data Repository
Text Chat
Web Collaboration
Web-Enabled Contact Center
Voice over Internet Protocol
Outbound, Inbound, and Blended Interaction
Vertical Markets
Table: U.S. SIC Codes for the 16 Vertical Markets Covered by the IDC Vertical Industry Group
Table: Brief Description of Vertical Markets
Synopsis
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