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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

U.S. Customer Care and BPO Services 2006-2010 Forecast by Vertical Market

Published Date: August 2006
Published By: IDC
Page Count: 29
Order Code: R104-27631
 
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DescriptionTable of ContentsSearch Inside
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IDC Opinion
In This Study
Methodology
IDC's Vertical Market Model
Survey Methodology
Situation Overview
Customer Care Services Market in 2005
Future Outlook
IT Outlook by Industry
Figure: Status of Customer Service Outsourcing by Industry
Forecast and Assumptions
Table: Key Forecast Assumptions for the U.S. Customer Care Services Market, 2006-2010
Table: U.S. Customer Care Services Critical Business Initiatives by Vertical Market
Table: U.S. Customer Care Interaction Services Spending by Vertical Market, 2005-2010 ($M)
Table: U.S. Customer Care Interaction Services Spending Share by Vertical Market, 2005-2010 (%)
Industries Showing the Greatest Opportunity for Customer Care Services
Retail
Government
Utilities
Market Context
Table: U.S. Customer Care Interaction Services Revenue Share and Five-Year Revenue CAGR by Select Vertical Market, 2004-2010: Comparison of May 2005 and July 2006 Forecasts
Figure: U.S. Customer Care Interaction Services Revenue by Select Vertical Market, 2004Â-2010: Comparison of May 2005 and July 2006 Forecasts
Essential Guidance
Learn More
Related Research
Definitions
Customer Care Services
Exceptions and Exclusions
>Vertical Markets
Table: IDC's Vertical Market Definitions
Synopsis
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