Customer Relationship Management Applications: Investment and Adoption Plans in Malaysia, Thailand, and Vietnam, 2006

Published Date: October 2006 Published By: IDC Page Count: 20 Order Code: R104-28271 $5,000.00   Online Download   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Table of Contents IDC Opinion In This Study Methodology Qualification and Sample Size Figure: Survey Population by Country Figure: Survey Population by Company Size and Region Figure: Sample Groups by Annual IT Budget Figure: Sample Group by Vertical Industry General Weighting of the Sample Size Weighting Specifications in This Study Weighting Assumptions for Questions with Top 3 Mentions Situation Overview Adoption Status of Customer Relationship Management Applications Among Emerging Asia/Pacific (Excluding Japan) Countries Survey Findings Current Customer Relationship Management Application Deployment Levels Figure: Currently Deployed Customer Relationship Management Applications in Emerging Markets Future Outlook Customer Relationship Management Application Investment Plans in 2006 Figure: Customer Relationship Management Application Investment Plans in Emerging Markets Factors That Impacted 2006 Customer Relationship Management Application Investments Table: Key Factors That Will Impact Customer Relationship Management Investment Decisions in 2006 Preferred Customer Relationship Management Application Purchasing Strategies Figure: Customer Relationship Management Application Purchasing Strategies in 2006 Customer Relationship Management Deployment Considerations Table: Customer Relationship Management Purchasing/Deployment Considerations Concerns with Regard to Maintenance Support Figure: Top Considerations with Regard to Maintenance Support Essential Guidance Learn More Related Research Synopsis Similar Products • MarketWatch: Technology Published Nov 2008 by Datamonitor • Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications Published Nov 2008 by IDC • The foundations for a knowledge services offshoring economy Published Oct 2008 by Ovum Plc • Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators Published Oct 2008 by Yankee Group • On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus) Published Oct 2008 by Datamonitor • CRM & Business Intelligence Market 2007-2010 - Bundled Report Published Oct 2008 by Infiniti Research Limited • CRM Software & Application Management Services Market 2007-2010 - Bundled Report Published Oct 2008 by Infiniti Research Limited • Contact Center Markets and Technologies, 2008-2013 (Interactive Model) Published Oct 2008 by Datamonitor • Telemarketing & Call Centers in the US - Industry Risk Rating Report Published Oct 2008 by IBISWorld • Verticalization of Services: Where Are the Hotspots? Published Oct 2008 by IDC