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Customers Are Sending Packaged Application Services Offshore: What Are the Implications for ISVs, Service Providers, and Offshore Vendors?


Published Date: December 2005
Published By: IDC
Page Count: 21
Order Code: R104-24941
 
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Table of Contents
IDC Opinion
In This Study
Methodology
Respondents
Interviews
Survey Schedule
Weighting
Data Analysis
Respondent Profile
Company Size
Figure: Respondents by Number of Employees
Figure: Respondents by Company Revenue
Vertical Industry
Respondent Role
Figure: Respondents by Vertical Industry
Figure: Respondents by Title
Situation Overview
Offshore IT Services Spending Trends
Figure: Offshore IT Services Spending Distribution by Business Model: Captive Versus Third Party
Figure: Change in Offshore Spending
Evolving Customer Perceptions About Offshore IT Services
A Lower Cost Basis: The New Table Stakes
Figure: Reasons for Offshoring IT Services
Figure: Expected Cost Savings Using Offshore IT Services
Package Implementation and Integration Services
Figure: Offshore Packaged Application Implementation Usage
Figure: Offshore Package Implementation Usage by Vertical
Packaged Application Management and Maintenance Services
Figure: Offshore Packaged AM Usage
Figure: Offshore Packaged AM Usage by Vertical
Future Outlook
Software Vendor Implications
Realigning Prices to Match Services
The One-Two Punch: Offshore Plus On Demand
Figure: Offshore Usage of Application Services by Application Vendor
Offshore Service Provider Implications
Figure: The Application Life-Cycle Value Chain
U.S. Service Provider Implications
Figure: The AM Services Value Pyramid
Don't Rest Quite Yet
Essential Guidance
Global Delivery Is an Absolute Necessity for Both ISVs and Service Providers
Smaller ISVs Must Partner or Risk Loss of Competitive Advantage
Learn More
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