|
|
Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Data Services Outsourcing; Better, Faster, Cheaper?
|
|
- Executive Summary
- BUSINESS DRIVERS FOR DATA CENTRE OUTSOURCING
- Infrastructure and Operational Issues
- Finance
- Business Continuity
SUPPLIER SELECTION
- Location, Facilities & Services
- Service Level Agreements (SLAs)
- Financial Stability
- Skills & Experience
ACTIONS
- Preface
- Introduction and Scope
- Demystifying the Industry
- NOMENCLATURE
- CONVERGENT EVOLUTION
- BUILDING BLOCKS
- Space
- Physical security
- Power
- Cooling
- Network connectivity
- People
- Computer Hardware
- Data & Software
OUTSOURCING SERVICES - DEFINITIONS
- Basic Services
- Leased Space
- Shell and Core
- Colocation
- Internet Data Centres
- Application Service Providers
- Managed Service Providers (MSP)
- Systems Integration
Additional Services
- Storage and Backup
- Disaster Recovery / Business Continuity
- Mirroring
- Ancillary Services
- Business Continuity
- BUSINESS CONTINUITY
- THE TEETERING TECHNOLOGY TOWER
- SPACE
- Sub Floor Space
- Ceiling Height
- Floor Loading
- Useable Space
- Adjacency
- Other points to consider
- Physical security
- Access
- Procedure
- Other points to consider
POWER
- Uninterruptible Power Supply (UPS)
- UPS durability
- UPS reliability
- The effect of expansion on UPS systems
Generators
- Generator durability
- Scope of supply
- Physical control
- Adding capacity
- Generator reliability
- A word on fuel
- A final word on power backup systems
COOLING
- Adequate Backup
- Expansion
- Control
NETWORK CONNECTIVITY
- Spare capacity
A FINAL WORD ON BACKUP SYSTEMS
- FIRE SUPPRESSION
- Security
- Cooling
THE EFFECT OF BUILDING SERVICES ON THE TECHNOLOGY TOWER
- Actions: How to Outsource
- HOW TO OUTSOURCE
- THE OUTSOURCING DECISION PROCESS
- Use of Consultants
- The Inputs of the Decision: Why, What, How
- Why
- What
- How
Getting to a Decision
COMMON OBJECTIONS TO OUTSOURCING
- WHAT TO LOOK FOR IN AN OUTSOURCING PARTNER
- Physical fit
- Financial stability
- Quality of processes
- Experience
- Development & investment
- Depth of skill pool
- Personnel management
- Service Levels
- Reliability and Downtime
- Service Level Agreements
- Scope
- Performance measures
- Access
- Remedy
- Partnership
- Conclusions and Financial Implications
- Financial Implications
- 10 Year Cash Flow Comparisons
- Use of Capital and Shareholder Value
- Core competencies
- Glossary
- Appendix 1: Checklists
- Assessing in-house operations - example checklists
- Assessing in-house operations - blank checklists
- Assessing outsourcing solutions - example checklists
- Assessing outsourcing solutions - blank checklists
- Appendix 2 Legal Issues
- Compliance & Regulatory Issues
- Data protection legislation
- Intellectual Property Rights
- Employment Issues
- Other Legal Issues to Consider
- Audits
- Time & Cost
- Change Control Procedure
- Dispute Resolution
- Termination
- Contributors
- References
-
- Figures
- Figure 1: Evolution of the Outsourced Data Centre
- Figure 2. Data Centre Building Blocks
- Figure 3. The Outsourcing Service Matrix
- Figure 4 The Teetering Technology Tower
- Figure 5 Cable management
- Figure 6 Backup generator - a job for IT?
- Figure 7: Use of Activity Boundaries to Manage Outsourcing
- Figure 8: The Outsourcing Decision Process
- Figure 9 General Failure Rates ("The Bathtub Curve")
- Figure 10 Build/Buy Cost comparisons
- Figure 11 10 year cost comparison
- Checklists
- Current Space Checklist
- Current Physical Security Checklist
- Current Power Checklist
- Current Cooling Checklist
- Current Connectivity Checklist
- Outsourcing Building Checklist
- Outsourcing Power Checklist
- Outsourcing Building Security Checklist
- Outsourcing Environmental Control Checklist
- Outsourcing Fire Suppression Checklist
- Outsourcing Connectivity Checklist
- Outsourcing Availability & Support Checklist
- Outsourcing Procedures Checklist
- Outsourcing Service Level Agreement Checklist
|
Similar Products
• Global Testing Services: Coming of Age
Published Oct 2008 by IDC
• Nordic IT Investment Guide 2008: Sourcing Strategies
Published Oct 2008 by IDC
• India SMB IT Investment Trends: Services
Published Oct 2008 by IDC
• India SMB IT Investment Trends: Software and Services
Published Oct 2008 by IDC
• Latin America IT Infrastructure Outsourcing Services Markets
Published Sep 2008 by Frost & Sullivan
• Zooming Out to Capture the Broader Application Outsourcing Opportunity: 2007 Integrated and Discrete Views
Published Sep 2008 by IDC
• Outsourcing Satisfaction 2008: An Update on the Pulse of the Market
Published Sep 2008 by IDC
• The 2009-2014 World Outlook for Information Technology (IT) Outsourcing Services
Published Sep 2008 by Icon Group International, Inc.
• Worldwide and U.S. IS Outsourcing Services 2007 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers
Published Sep 2008 by IDC
• Global PO Supplier Landscape
Published Sep 2008 by Everest Research Institute
|
|
|
|
0 items
