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Home > Computers and Information Technology > Software > CRM & Customer Service
Demand for SaaS Business Applications Segmented by US Vertical Market
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| Published Date:
June 2008
Published By:
In-Stat
Page Count:
59
Order Code:
R97-3151
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- Executive Summary
- Definition of Applications in Survey:
- Business Management Application Usage
- Survey Guidance Given to Respondents
- Take Rates for Hosted Applications Vary by Function
- Hosted Deployments Lag In-House Deployments
- Business Management Application Implementations by Vertical Market
- Customer Relationship Management-Type Application Implementations by Vertical Market
- Enterprise Resource Planning-Type Application Implementations by Vertical Market
- Human Resources/Talent Management-Type Application Implementations by Vertical Market
- Supply Chain Management-Type Application Implementations by Vertical Market
- Web Collaboration-Type Application Implementations by Vertical Market
- Current Hosted Application Users Satisfied With Services
- Satisfaction With Hosted Business Management Applications by Vertical Market
- Multiple Factors Seen as Important Benefits of SaaS Business Applications
- Important Potential Benefits of Using Hosted Business Applications by Vertical Market
- Hosted Business Applications Offer Savings of 34% Compared to Installed Applications
- Annual Savings of Using Hosted Applications by Vertical Market
- What Leads to Dissatisfied Hosted Business Management Ap Users?
- Main Reasons for Using Hosted Business Aps Less in the Future by Vertical Market
- Who Do Users of Hosted Applications Turn To?
- Type of Provider Used for Business Management Applications by Vertical Market
- Why Are Businesses Not Using SaaS?
- Why the Lack of Interest in Hosted Business Management Applications?
- Main Reason for Lack of Interest in Hosted Applications by Vertical Market
- Office Productivity Applications
- Current Office Productivity Applications Usage
- Office Productivity Application Implementations by Vertical Market
- Current Hosted Office Productivity Applications Users
- What Are the Adoption Drivers for Current Hosted Application Users?
- Important Potential Benefits of Using Hosted Productivity Applications by Vertical Market
- Satisfaction With Hosted Office Productivity Applications is Good, But Not Great
- Level of Satisfaction With Using Hosted Productivity Applications by Vertical Market
- Recommending Using Hosted Productivity Applications by Vertical Market
- Future Usage of Hosted Productivity Applications by Vertical Market
- What Would Current Users Be Willing to Pay For?
- Features Desired from Hosted Productivity Application Users by Vertical Market
- Who Do Current Users Turn to as Providers of Hosted Applications?
- Types of Providers of Hosted Productivity Applications by Vertical Market
- Future Office Productivity Application Plans by Vertical Market
- Current Installed Users Who are Going to Switch to or Try Hosted Applications
- Why Try Hosted Applications?
- Important Potential Benefits of Hosted Productivity Applications by Vertical Market
- Who Will They Turn to as Providers of Hosted Applications?
- Providers Turned to for Hosted Productivity Applications by Vertical Market
- Current Installed Users With an Interest in Hosted Applications
- Can Anything Stoke the Interest of Installed-License Users in Hosted Applications?
- Interest in Hosted Productivity Applications by Vertical Market
- What Drives Interest in Hosted Office Productivity Applications Among Curious Office Users?
- Important Potential Benefits of Hosted Productivity Applications by Vertical Market
- Steadfast Installed Users
- Why the Lack of Interest in Hosted Productivity Applications?
- Main Reason for Disinterest in Hosted Productivity Applications by Vertical Market
- Summary
- Methodology
- Vertical Definitions
- Glossary
- Related In-Stat Reports
- Appendix
- List of Tables
- Table 1. US Business Application Hosting Revenues 2007-2012
- Table 2. Private Sector Firms More Likely to Use Business Management Applications
- Table 3. Healthcare Market Among Most Satisfied With Hosted Business Management Applications
- Table 4. Scalability and Accessibility of Hosted Applications are Crucial Benefits
- Table 5. Professional Services Market Most Likely to Save With SaaS
- Table 6. Reasons for Churn Vary by Vertical Market
- Table 7. Software Companies Turned to Most Often as SaaS Provider by All Four Major Vertical Markets
- Table 8. Reasons for Disinterest in SaaS Vary Greatly by Vertical Market
- Table 9. Education Market the Least Likely to Use Hosted Productivity Applications
- Table 10. Potential Benefits of Hosted Productivity Applications Vary Across Vertical Markets
- Table 11. Government Users of Hosted Productivity Applications Less Than Satisfied
- Table 12. Hosted Productivity Application Users in Education Market Most Likely to Recommend Them
- Table 13. Healthcare Market Most Likely to Use Hosted Productivity Applications More in Next Year
- Table 14. Healthcare Market Shows Interest in Additional Features
- Table 15. Most Vertical Markets Look to Software Companies for Hosted Productivity Applications
- Table 16. Professional Services Market the Most Likely to Experiment With Hosted Productivity Aps
- Table 17. Importance of Potential Benefits of Hosted Productivity Applications Vary by Vertical Market
- Table 18. Software Companies the Most Likely Provider of Hosted Aps Across All Vertical Markets
- Table 19. Private Sector Firms Slightly More Interested in Hosted Applications Than Public Firms
- Table 20. Important Potential Benefits of Hosted Productivity Applications by Vertical Market
- Table 21. Reasons for Disinterest in Hosted Productivity Applications Vary Across Vertical Markets
- Table 22. Business Management Application Implementation Status
- Table 23. Non-SaaS User Interest in Trying Hosted Applications in Next 12 Months
- List of Figures
- Figure 1. Total US Market View of Business Management Application Implementations
- Figure 2. More Than One-Third of Professional Services Market Addressable for Hosted CRM
- Figure 3. Roughly Only One in Ten Firms Have No Plans for ERP Implementations
- Figure 4. Few New HR/Talent Management Application Implementations in the Healthcare Market
- Figure 5. Private Sector Firms the Most Likely to Implement Hosted SFA-Type Applications
- Figure 6. Only 2% of Public Sector Firms Plan New Hosted SCM-Type Application Implementations
- Figure 7. Web Collaboration Applications the Most Likely Applications to be Hosted
- Figure 8. Over 80% of Current Hosted Business Ap Users Will Use Them as Much or More in Next Year
- Figure 9. TCO Not the Only Benefit to Current or Future SaaS Users
- Figure 10. Only 4% Say There is No TCO Benefit to Hosted Business Applications
- Figure 11. Security and Poor Support Leading to Churn
- Figure 12. Software Companies Turned to Most Often as Hosted Applications Providers
- Figure 13. Little Interest in Hosted Applications Among Current Non-Hosted Applications Users
- Figure 14. Reasons for Disinterest in Hosted Applications Vary by Size of Business
- Figure 15. Traditional Licenses Solely Used by Three-Quarters of US Market
- Figure 16. Multiple Benefits Resonate With Current Hosted Productivity Applications Users
- Figure 17. Majority of Current Hosted Applications Users Only Moderately Satisfied
- Figure 18. Four Out of Five Users Would Recommend Using Hosted Productivity Applications
- Figure 19. 83% of Hosted Productivity Applications Users Plan to Use as Much or More in Next Year
- Figure 20. Providers Could Potentially Charge for Extra Features
- Figure 21. Preferred Providers of Hosted Productivity Applications Vary
- Figure 22. Not Much Demand for Hosted Applications Expected Among Current Installed License Users
- Figure 23. TCO and Accessibility are Key Potential Benefits for the Hosted-Curious
- Figure 24. Pure-Play Productivity Applications Providers Will See Market Share Gains in Next Year
- Figure 25. Not Much Interest in Using or Trying Hosted Applications Among Current Installed Users
- Figure 26. Same Benefits Resonate With Hosted-Curious Installed Productivity Users
- Figure 27. Lack of TCO Benefit the Main Reason for Disinterest among Installed License Users
- Figure 28. Respondents’ Knowledge of Organization’s Business Software
- Figure 29. Respondents’ Role in the Procurement of Organization’s Business Software
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