Section 1: Management Summary 
1.1 Management Summary 

Section 2: Business Issues 
2.1 Report Structure 
2.2 Introduction and Definitions 
2.3 Business Drivers for Document and Records Management 
2.4 The Problems of Managing Paper-based Documents and Records 
2.5 Compliance Issues 
2.6 Business Challenges Facing Organisations 

Section 3: Technology Features 
3.1 Lifecycle Steps to Successful Document and Records Management 
3.2 Search and Retrieval 
3.3 Workflow and BPM 
3.4 Security 
3.5 Technical Integration 

Section 4: Architectures and Models 
4.1 Solution Architecture 
4.2 ECM Platform vs. Specialist EDRM Solution 
4.3 Standards 
4.4 Information Lifecycle Management 
4.5 Document Process Scenarios and Document Lifecycles 

Section 5: Market Issues 
5.1 Developing a Document and Records Management Strategy 
5.2 Implementation 
5.3 Role of the National Archives (UK) for Standards and Support 
5.4 Case Studies 
5.5 Futures 

Section 6: Tables 
6.1 Butler Group Document and Records Management Features Matrix 
6.2 Butler Group Document and Records Management Product Capability Diagrams 
6.3 Butler Group Document and Records Management Market Lifecycle Ratings 

Section 7: Comparisons 
7.1 Solution Comparisons 

Section 8: Technology Audits 
Diagonal Solutions - Wisdom 
EMC Documentum - Documentum 5 
Fabasoft - Fabasoft eGov-Suite Version 6 
FileNet - FileNet Records Manager 
Hummingbird - Hummingbird Enterprise Version 5.1.05 
Hummingbird (Valid Information Systems) - R/KYV Version 9.1 
Hyperwave - eKnowledge Suite and eRecords Suite 
IBM - DB2 Document Manager, DB2 Records Manager 
Interwoven - EDMS Suite 
Meridio - Meridio 4.2 
Open Text - Livelink Enterprise Suite 9.5 
Stellent - Stellent Content Management Version 7.2 
TOWER Software - TRIM Context 
Vignette - Vignette Records & Documents Release 4.4 
Section 9: Vendor Profiles 
80-20 Software 
Adobe 
BT openaccess 
Cimage NovaSoft 
Convera 
Dexmar 
Fujitsu Software Corporation 
Hyland Software 
InTechnology 
Iron Mountain 
MDY Advanced Technologies 
Microsoft 
Neurascript 
Objective 
SAPERION 
Scientific Software 
SealedMedia 
Verity 
ZyLAB