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Home > Business/Finance > Financial Services > Electronic Transactions
EBPP in Western Europe and the US 2004
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| Published Date:
February 2004
Published By:
Datamonitor
Page Count:
46
Order Code:
R313-6490
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ABOUT DATAMONITOR 2
CHAPTER 1 INTRODUCTION 6
What is this briefing about? 6
Scope and definitions 6
Who is the target reader? 7
How to use this briefing 7
CHAPTER 2 EBPP EXPLAINED 8
There are two main models of electronic bill presentment and payment 8
The biller-direct approach establishes EBPP capabilities on a billler’s own website 8
The consolidator approach relies on a central aggregator 10
So far, the biller-direct method has proved more popular, though the future momentum lies with the thin version of consolidation model 12
Various types of players are currently contesting the market 14
Traditional billers can benefit from the cost-saving aspect of EBPP 14
Third party providers have established a strong position in the market 14
FS companies have multiple roles in the EBPP process 15
CHAPTER 3 EBPP - STRUGGLING TO SUCCEED 17
EBPP implementation can provide companies with a number of competitive advantages 17
Cost-saving is one of the most compelling arguments for EBPP 17
EBPP offers competitive advantages through delivery of superior customer service 18
EBPP offers valuable opportunities for targeted marketing 18
EBPP offers enhanced cross and up-selling opportunities 18
EBPP helps in attracting more affluent customers 19
Despite the potential advantages of EBPP implementation, the current market is struggling in terms of its size 19
The US market is far more developed in terms of EBPP use and adoption 19
While in the UK EBPP accounts for a fraction of all consumer bills 20
If EBPP were implemented fully, the potential cost savings would be substantial 21
Though the potential savings can be huge, only the most advanced EBPP models can offer them 22
CHAPTER 4 YET, TURNAROUND IS EXPECTED 25
Introduction 25
A number of obstacles has prevented the EBPP market from growing more rapidly 25
Consumer attitudes towards EBPP have been lukewarm 25
A number of prominent players have been driving the US EBPP market forward 28
CheckFree - the global leader in the provision of EBPP solutions 29
Bank of America - the largest online customer base in the world 31
A number of other companies are also contesting the EBPP market in the US 32
European companies have been slower in establishing a business case for EBPP 33
Alliance & Leicester - giving UK consumers a taste of consolidation 33
The UK Post Office - a less successful attempt at consolidation 34
Companies in different European countries are in various stages of EBPP development 35
CHAPTER 5 CONCLUSION 37
Online bill presentment will drive the future growth of EBPP, but a lot will depend on consumer take-up 37
The future EBPP growth will come through online bill presentment 37
But the growth can only be achieved with the help of consumers 38
Datamonitor Cards Team View 39
CHAPTER 6 APPENDIX 40
Definitions 40
Research methodology 41
Further information 41
Relevant links 41
Relevant reports 42
Datamonitor Financial Services Consulting 43
Datamonitor Retail Banking team 45
How to contact experts in your industry 46
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