Emerging Outsourcing Verticals - how to attack new industry customers (Strategy

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Emerging Outsourcing Verticals - how to attack new industry customers (Strategy Focus)

Published Date: March 2007

Published By: Datamonitor

Page Count: 13

Order Code: R313-20796

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DATAMONITOR VIEW
CATALYST
SUMMARY
METHODOLOGY
ANALYSIS: New verticals will continue to invest in contact center outsourcing; Emerging vertical outsourcing investors - total market; Emerging vertical outsourcing investors - breakout; New commercial realities mean opportunities in travel & hospitality; Concentrate on price sensitivity; Focus on commercialization; Look for new opportunities driven by new contact channels; Hotels may be the source of hidden value; Health care outsourcing remains complex but potentially profitable; Emphasize customer service levels; Provide automated service options; Partner with existing health care non-CC BPO providers; Sell offshore as a niche solution; Public sector outsourcing is an open market for outsourcers; Emphasize agent quality / cost relationship; Engage government procurement specialists; Target key government agencies for outsourcing business; Embrace E-government opportunities; Changing utilities markets mean need for outsourced customer service; Emphasize opportunities to build customer satisfaction; Cost management potential; Product / service integration services
APPENDIX: Further reading; Ask the analyst
List of Tables: Table 1: Total market size: emerging vertical outsourcing investors, 2006 - 2012
List of Figures: Figure 1: Total market size: emerging vertical outsourcing investors, 2006 - 2012; Figure 2: Breakout of emerging vertical outsourcing investors, 2006 - 2012

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