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Home > Business/Finance > Financial Services > Electronic Transactions
European eBanking technology strategies
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| Published Date:
May 2005
Published By:
Datamonitor
Page Count:
44
Order Code:
R313-8487
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TABLE OF CONTENTS
CHAPTER 1 EXECUTIVE SUMMARY 3
Key findings 4
Market context 4
Competitive dynamics 4
Market opportunity 4
CHAPTER 2 MARKET CONTEXT 10
Introduction 10
Key findings 11
Banks’ key eBanking pain points 12
The changing role of the Internet in distribution strategy 13
Strategic focus will determine the nature of eBanking services 17
Critical success factors 19
Developing a more personalized, user-friendly service to enhance revenue generation 19
Banks need channel-independent processes to enable a seamless multichannel customer experience 22
Increased end-to-end process automation is crucial for driving efficiency and STP 23
Implementing functionality in alignment with business focus 24
Taking a proactive approach to fraud prevention 24
Key technology implications 25
CHAPTER 3 COMPETITIVE DYNAMICS 30
Introduction 30
Key findings 30
The buy versus build debate 30
Vendor market segmentation 32
Key dynamics 33
eBanking / channel applications 33
Niche application providers 34
Business transformation players set for important role 35
Challenges and success factors for eBanking application vendors 35
CHAPTER 4 MARKET OPPORTUNITY 38
Introduction 38
Key findings 38
Italy and the Nordics the fastest-growing markets as the UK slows 39
Buoyant growth in external spend, but internal spend will remain significant as banks seek component-based channel architectures 41
CHAPTER 5 APPENDIX 43
Definitions 43
Abbreviations 43
Future readings 44
SPP writing team 44
LIST OF TABLES
Table 1: European eBanking technology spending, 2004-2008, by country 41
Table 2: European eBanking technology spending, 2004-2008, by source 43
LIST OF FIGURES
Figure 1: eBanking is a top 3 investment priority for European banks in 2005 11
Figure 2: Touch correlates broadly with satisfaction 15
Figure 3: Comparative capabilities of retail banking distribution channels 16
Figure 4: European eBanking business models and strategic priorities 18
Figure 5: Designing a “scenario-based” approach to eBanking 21
Figure 6: Shorter processes result in higher completion rates 23
Figure 7: eBanking is the focus of channel investments for banks 25
Figure 8: Process-centric multichannel architecture 28
Figure 9: Summary of banks’ primary eBanking technology requirements 29
Figure 10: eBanking technology vendor “stack” featuring selected vendors 32
Figure 11: eBanking / multichannel solution development timeline 33
Figure 12: Convergence in the eBanking / multichannel application space 34
Figure 13: European eBanking technology spending, 2004-2008, by country 39
Figure 14: European eBanking technology spending, 2004-2008, by source 41
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