0.1 Introduction
Objectives
Audience
0.2 Key findings
CRM is the critical area for eInvestment
One-to-one marketing is a key area in the development of eCRM
Decisions are increasingly business-driven and centralized
Vendors are not perceived as understanding the business implications of
eCommerce
CATALYST
1.1 Introduction
1.2 Project scope
1.3 Methodology
End-user interviews
Geographic spread
EUROPEAN eFS OVERVIEW
2.1 Introduction
2.2 Key findings
2.3 European eFS overview
EUROPEAN eFS STRATEGIES
3.1 Introduction
3.2 Key findings
3.3 eFS strategy
eBUSINESS PROJECTIONS AND WEB FUNCTIONALITY
4.1 Introduction
4.2 Key findings
4.3 eBusiness projections and web-functionality
eSPENDING
5.1 Introduction
5.2 Key findings
5.3 eSpending
OUTSOURCING AND ASPs
6.1 Introduction
6.2 Key findings
6.3 Outsourcing and ASPs
APPENDIX
Definitions
Sector definitions
General definitions
COMPLEMENTARY RESEARCH
8.1 Future readings
Reports
Briefs
8.2 IMPACT
8.3 SPP writing team
CONTACTING DATAMONITOR
| 
0 items
