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Home > Business/Finance > Diversified Services > Marketing/Advertising/PR
Financial Services Marketing to ABs Market Assessment 2006
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- Executive Summary
- 1. Introduction
- BACKGROUND
- Overview
- Methodology
- Exclusive Consumer Research
- Problems in the Research Process
- DEFINITION
- 2. Strategic Overview
- MARKET DYNAMICS
- Who Are the Affluent?
- Table 1: The UK Government's Former and Current Occupational Classifications
- Table 2: Occupational Classification of Individuals in Great Britain by Current or Last Job by Sex (000 and %), 2004/2005
- Identifying the Affluent
- MARKET STATUS
- MARKET VALUES
- DISTRIBUTION
- Competitive Structure
- Leading Companies
- Foreign Presence
- MARKETING ACTIVITY
- Advertising Trends
- Top Advertisers
- Consumer Trends
- Savings
- Debt
- Financial Advice
- Service Standards
- Internet Banking
- Financial Advertising
- Investment in Property
- Inheritance
- MARKET OUTLOOK
- Coping With Credit
- Reluctance to Save
- Government Leans on Private Sector
- Flexible Opportunities
- KEY POINTS
- 3. Competitive Structure
- LEADING COMPANIES
- Foreign Presence
- Top Advertisers
- Advertising Trends
- Consumer Trends
- MARKET OUTLOOK
- Coping With Credit
- Reluctant To Save
- Government Leans On Private Sector
- Flexible Opportunities
- Key Points
- 3. Locating High Incomes
- HIGH-INCOME HEARTLAND: LONDON AND THE HOME COUNTIES
- Table 3: UK Parliamentary Constituencies With the Highest Median Incomes (£), 2003/2004
- WOMEN LAGGING
- Table 4: Estimated Income Bands by Sex (000 and %), 2005/2006
- Figure 1: Estimated Income Bands by Sex (000), 2005/2006
- PROFESSIONAL WORK NO GUARANTEE OF ELEVATED INCOME
- INCOMES PEAK BEFORE THE AGE OF AGE 50
- Table 5: Weekly Household Income and Source of Income in the UK by Age of Household Reference Person (% and £), 2004/2005
- Table 6: Changes in Household Incomes in the UK by Age of Household Reference Person (%), 2001/2002-2004-2005
- OCCUPATIONS WITH THE LARGEST PAY CHEQUES
- Table 7: Highest Median Weekly Earnings for Full-Time Males in Managerial and Professional Occupations in the UK (000 and £), 2005
- Table 8: Highest Median Weekly Earnings for Full-Time Females in Managerial and Professional Occupations in the UK (000 and £), 2005
- KEY POINTS
- 4. Who Owns the Wealth?
- ONE-DIMENSIONAL WEALTH
- Table 9: Net Wealth of the Household Sector in the UK at Constant 2004 Prices (£bn), 1991, 1996 and 2001-2004
- Figure 2: Net Wealth of the Household Sector in the UK at Constant 2004 Prices (£bn), 1991, 1996 and 2001-2004
- HOUSEHOLDS' SAVINGS STATIC
- Table 10: Households' Savings Profile by Amount of Savings (% of households), 2001/2002 and 2004/2005
- Table 11: UK Households by Amount of Savings and Total Weekly Household Income (% of households), 2004/2005
- WEALTH CONCENTRATED AMONG PENSIONERS AND COUPLES WITHOUT CHILDREN
- Table 12: Benefit Units in the UK by Amount of Savings and Total Weekly Income (% of benefit units), 2004/2005
- FEW INVESTMENTS EVEN FOR HIGH-INCOME HOUSEHOLDS
- Table 13a: UK Households by Type of Saving and Total Weekly Household Income — Up to £599 a Week (% of households), 2004/2005
- Table 13b: UK Households by Type of Saving and Total Weekly Household Income — £600 to £1,000 or More a Week (% of households), 2004/2005
- BROADER PORTFOLIOS REQUIRED
- KEY POINTS
- 5. Debt Escalator
- EVEN TOUGHER FOR FIRST-TIME BUYERS
- OUTSTANDING DEBT
- Table 14: Growth in Debt in the UK (£m and index 2001=100), 30th April 2001-2006
- Table 15: Total Lending to Individuals by Type of Lender (% of amount outstanding), 30th April 2006
- SAVINGS MIRAGE
- Table 16: UK Households' Savings Ratio — Including and Excluding Changes in the Net Equity of Pension Funds (£bn and %), 2002-2005
- Table 17: Average UK Households' Expenditure on Selected Financial Products (£), 1997/1998, 2001/2002 and 2004/2005
- Table 18: UK Households' Weekly Expenditure on Selected Financial Products by Income Decile Group (£), 2004/2005
- KEY POINTS
- 6. Promotion — Building Brands
- THE ROYAL BANK OF SCOTLAND GROUP SPENDS MOST
- Table 19: Main Media Advertising Expenditure by the Top 15 Financial Services Brands (£000 and %), Year Ending March 2006
- PUSHING CREDIT
- Table 20: Main Media Advertising Expenditure on Financial Services Relevant to ABs (£000 and %), Year Ending March 2006
- Table 21: Main Media Advertising Expenditure on Selected Credit-Card Brands (£000), Year Ending March 2006
- INTEGRATED MARKETING
- Table 22: Key Creative Agencies for Advertising Financial Services to ABs, Year Ending March 2006
- Table 23: Key Media Buying Agencies for Advertising Financial Services to ABs, Year Ending March 2006
- TELEVISION AND PRINT MEDIA SPENDS IN DECLINE
- Table 24: Advertising in the UK by Media Channel (%), 1994-2004
- Figure 3: Advertising in the UK by Media Channel (%), 2004
- Table 25: Advertising Expenditure in the UK by Media Channel (£m), 2000-2004
- ONLINE IS THE KEY
- INTEGRATED MARKETING
- CAMEO, MOSAIC? AND ACORN — SUPPORTING ROLES
- WITHOUT CUSTOMERS, THERE IS NO BUSINESS
- KEY POINTS
- 7. An International Perspective
- FINDING AND MONITORING CUSTOMERS
- THE UK'S MAGNETIC ATTRACTION FOR FOREIGN MONEY
- BARRIER TO WEALTH ACCUMULATION IN THE US
- KEY POINTS
- 8. PEST Analysis
- POLITICAL FACTORS
- Moving the Goalposts
- Pensions Curtailment
- ECONOMIC FACTORS
- UK Not Getting Any Richer
- Hard-Pressed 30 to 49 Year-Olds
- Table 26: Average Weekly Household Disposable Income and Expenditure by Age of Head of Household (£), 2000/2001 and 2004/2005
- Starting to Save a Little More
- SOCIAL FACTORS
- Not Enough Homes
- Problems for the Next Generation
- TECHNOLOGICAL FACTORS
- Coming Disruptions
- The Global Society is Likely to be Disrupted
- SUMMARY
- KEY POINTS
- 9. Consumer Dynamics
- SUMMARY OF RESULTS
- Table 27: Summary of Results (% of respondents), 2006
- Table 28: Summary of Results (% of respondents), 2002, 2003 and 2006
- SAVINGS
- My Savings Have Increased Over the Past Year
- Table 29: My Savings Have Increased Over the Past Year (% of respondents), 2006
- My Savings Have Decreased Over the Past Year
- Table 30: My Savings Have Decreased Over the Past Year (% of respondents), 2006
- I Have No Savings
- Table 31: I Have No Savings (% of respondents), 2006
- DEBT
- My Debts Have Increased Over the Past Year
- Table 32: My Debts Have Increased Over the Past Year (% of respondents), 2006
- My Debts Have Decreased Over the Past Year
- Table 33: My Debts Have Decreased Over the Past Year (% of respondents), 2006
- I Have No Debts, Not Even a Mortgage on the Home I Live In
- Table 34: I Have No Debts, Not Even a Mortgage on the Home I Live In (% of respondents), 2006
- FINANCIAL ADVICE
- Independent Financial Advice Is Too Expensive for Me to Afford
- Table 35: Independent Financial Advice Is Too Expensive for Me to Afford (% of respondents), 2006
- SERVICE STANDARDS
- In My Experience, Banks Have Improved Their Standards of Customer Service Over the Past 2 Years
- Table 36: In My Experience, Banks Have Improved Their Standards of Customer Service Over the Past 2 Years (% of respondents), 2006
- In My Experience, Building Societies Have Improved Their Standards of Customer Service Over the Past 2 Years
- Table 37: In My Experience, Building Societies Have Improved Their Standards of Customer Service Over the Past 2 Years (% of respondents), 2006
- In My Experience, Insurance Companies Have Improved Their Standards of Customer Service Over the Past 2 Years
- Table 38: In My Experience, Insurance Companies Have Improved Their Standards of Customer Service Over the Past 2 Years (% of respondents), 2006
- INTERNET BANKING
- I Have Full Confidence in Internet Banking
- Table 39: I Have Full Confidence in Internet Banking (% of respondents), 2006
- FINANCIAL ADVERTISING
- Advertisements Help Me to Decide Which Financial Products to Buy
- Table 40: Advertisements Help Me to Decide Which Financial Products to Buy (% of respondents), 2006
- INVESTMENT IN PROPERTY
- Property is the Best Investment for a Pension
- Table 41: Property is the Best Investment for a Pension (% of respondents), 2006
- INHERITANCE
- I Would Like to Leave My Assets to My Children or Other Relatives
- Table 42: I Would Like to Leave My Assets to My Children or Other Relatives (% of respondents), 2006
- KEY POINTS
- 10. Company Profiles
- INTRODUCTION
- Table 43: Financial Services Organisations in the UK's Largest 100 Companies List by Market Value (£m), 2006
- ABBEY
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 44: Financial Results for Abbey National PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- ALLIANCE & LEICESTER
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 45: Financial Results for Alliance & Leicester PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- AVIVA (NORWICH UNION)
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 46: Financial Results for Aviva PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- BARCLAYS
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 47: Financial Results for Barclays PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- HBOS (BANK OF SCOTLAND AND THE HALIFAX)
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Future Company Developments
- HSBC
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 48: Financial Results for HSBC Holdings PLC ($000, % and $), Years Ending 31st December 2002-2005
- Future Company Developments
- LEGAL & GENERAL
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 49: Financial Results for Legal & General Group PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- LLOYDS TSB
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 50: Financial Results for Lloyds TSB Group PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- NORTHERN ROCK
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 51: Financial Results for Northern Rock PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- PRUDENTIAL
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 52: Financial Results for Prudential PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- ROYAL & SUNALLIANCE
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 53: Financial Results for Royal & SunAlliance Insurance Group PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- THE ROYAL BANK OF SCOTLAND
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Table 54: Financial Results for The Royal Bank of Scotland Group PLC (£000, % and £), Years Ending 31st December 2002-2005
- Future Company Developments
- STANDARD LIFE
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Future Developments
- ZURICH FINANCIAL SERVICES GROUP
- Corporate Strategy
- Advertising and Distribution
- Profitability
- Future Company Developments
- THE POST OFFICE
- NATIONAL SAVINGS & INVESTMENTS
- KEY POINTS
- 11. The Future
- THE PRESENT CONTEXT
- Property Is Dominant
- Flexible Finance and Equity Release
- Buy-to-Let
- Pressure to Give Assets Away
- Ethical Concerns
- Globalisation — Reshaping Social Grade Categories
- Coping With Debt
- Pension Dreams and Retirement Ashes
- FORECASTS
- Table 55: Forecast Net Wealth of the Household Sector in the UK at Current Prices (£bn), 2005-2010
- Figure 4: Forecast Net Wealth of the Household Sector in the UK at Current Prices (£bn), 2005-2010
- COMPANIES PREPARED FOR CHANGE
- Predictions Updated
- Brands for Tomorrow
- KEY POINTS
- 13. Consumer Confidence
- METHODOLOGY
- KEY FINDINGS THIS QUARTER
- THE WILLINGNESS TO BORROW
- Confidence Declines Again
- Table A: The Average Amount Consumers Are Willing to Borrow in Order to Purchase Expensive Items at Current and Constant November 2004 Prices (£ and £bn), May 2005, August 2005, November 2005, February 2006 and May 2006
- Signs That the Decline Could be Bottoming Out
- Table B: The Number of Adults Willing to Borrow in Order to Purchase Expensive Items (000 and %), May 2005, August 2005, November 2005, February 2006 and May 2006
- THE WILLINGNESS TO SPEND FROM SAVINGS
- Sharp Decline in Spending from Savings
- Table C: The Average Amount Consumers Are Willing to Spend from Savings in Order to Purchase Expensive Items at Current and Constant November 2004 Prices (£ and £bn), May 2005, August 2005, November 2005, February 2006 and May 2006
- Table D: The Proportion of Adults Without Any Savings (%), May 2005, August 2005, November 2005, February 2006 and May 2006
- Borrowing Grows in Relative Importance
- Table E: The Average Amounts Adults are Confident Spending to Purchase Expensive Items (£ and %), May 2005, August 2005, November 2005, February 2006 and May 2006
- 14. Further Sources
- Associations
- Publications
- General Sources
- Government Sources
- Other Sources
- Bisnode Sources
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