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Home  > Communications  >  Telecommunications  >  Telephony

Fixed Line Providers - UK


Published Date: January 2008
Published By: Mintel International Group Ltd.
Page Count: 93
Order Code: R560-3067
 
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Issues in the Market
Key issues:
Definition
Abbreviations


Market in Brief
Market liberalisation opens up the fixed-line sector
Lower revenues
Newcomers denting the dominance of BT
The encroachment from mobiles
Impact of the digital switchover
Losing voice against the mobile operators
Usage patterns between fixed line and mobiles determined by age
Fixed lines still offer distinct advantages over mobiles
New communications order creates further pressure for landlines


Internal Market Environment
Key points
Changing regulation creates market free-for-all
Easier for new market entrants
Wholesale line rental
How does BT compete?
Bundling
Low prices inspire more to switch


Broader Market Environment
Key points:
Personal disposable income up
Figure 1: Trends in personal disposable income and consumer expenditure, 2002-12
Household formation delivers further opportunity
Figure 2: Total number of UK households and one-person households, 1991-2012
Bigger market opportunities from population increase
Figure 3: Size of UK population, by age group, 2003-12


Competitive Context
Key points:
Mobile subscriber numbers continue to rise
Figure 4: Mobile phone subscribers, 2002-07
Mobile an increasingly attractive option
Fixed line no longer a gateway to the home
The Web spawns new forms of communications


Strengths and Weaknesses in the Market
Market Size and Forecast
Key points:
Numbers down across the board
Figure 5: Key metrics in the fixed-line sector, 2002-07
Price deflation a fact of life…
Figure 6: Average real monthly cost of residential telecoms, 2002-07
…but price of access remains constant
Call charge analysis
A continued path of decline
Figure 7: Fixed-line voice and access revenue, 2002-12
Figure 8: Breakdown of forecast of fixed call revenue, 2002-12
Factors used in the forecast


Segment and Brand Performance
Key points:
Fixed-line analysis
Figure 9: Numbers of lines taking BT and non-BT voice services, 2002-06
Full LLU services are now emerging
Cable remains constant
Call minutage
Figure 10: Share of voice communication, by type of provider, 2002-06
User shares by fixed-line provider
Figure 11: Penetration levels of fixed-line providers, October 2007
Among the online sample, about one in two adults have a landline with BT
Virgin is locked in a battle for the living room with Sky.
TalkTalk has an 8% share, making it the third-biggest provider in the market


Companies and Brands
Key points:
Major players
British Sky Broadcasting
BT Retail
Losing share
New services follow suit
Complacent about broadband speeds
Moving into entertainment
No dual-play packages, yet
VoIP
BT Wholesale
Regulatory pressures
Carphone Warehouse/TalkTalk
Mobile business
Fixed-line services
Broadband offers
Kingston Communications
Tiscali
Increasing UK reach
Available packages
Virgin Media
Returning to profit
Packages galore
Other providers


Brand Communication and Promotion
Key points:
About £1 per head of population
Figure 12: Fixed-line media expenditure, total expenditure and total BT, 2002/03-2006/07
BT is the biggest spender
Expenditure by media channel
Figure 13: Fixed line media expenditure, by channel, 2003-07
Tendency for directness
TV in decline
Press succumbs to online
Major advertising campaigns 2006/07
Figure 14: Fixed line media expenditure, by main campaign, Sept 2006 - August 2007
The old guard dominates…
…with newer players snapping at the heels


The Consumer - Major Brands and Profiles
Key points:
Deregulation opens up the market
Figure 15: Penetration levels of fixed-line providers, October 2007
Profiles of fixed-line providers
Figure 16: Penetration of fixed-line providers, by gender, age and socio-economic group, October 2007
Additional lifestyle and behavioural profiling of fixed-line providers
BT
Virgin Media
TalkTalk


The Consumer - Usage of Fixed Lines and Mobiles in the Home
Key points:
Loyalty begins at home
Figure 17: Attitudes towards fixed lines and mobile phones, October 2007
An increasingly lost market
Landline is the back-up for increasing numbers
Selectively using the landline
Poor mobile reception


Appendix
Figure 29: Profiles of fixed-line providers, by demographic analysis, October 2007
Figure 30: Penetration of fixed-line usage modes, by demographic analysis, October 2007
Figure 31: ‘My landline always offers a clearer connection than my mobile’, by demographic analysis, October 2007
Figure 32: ‘It’s cheaper to call from my landline’, by demographic analysis, October 2007
Figure 33: ‘It's cheaper to call from my mobile’, by demographic analysis, October 2007
Figure 34: ‘My landline is easier and more comfortable to use than my mobile’, by demographic analysis, October 2007
Figure 35: ‘I feel safer knowing I have a fixed line to the outside world’, by demographic analysis, October 2007
Figure 36: ‘It's easier to call from my mobile, because it's where I have my address book’, by demographic analysis, October 2007
Figure 37: ‘I only have a landline because my broadband provider required it’, by demographic analysis, October 2007
Figure 38: ‘I resent having to pay line rental for my landline’, by demographic analysis, October 2007

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