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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Fixed telco customer service strategies

Published Date: January 2006
Published By: Ovum Plc
Page Count: 18
Order Code: R464-85
 
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DescriptionTable of ContentsSearch Inside
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Key messages
Background and scope
Key elements of customer service today
Strategic perspective
Structures
Systems
Levels of service
Measurement
Key issues
The three Rs
Automation
Limits of technologyCosts versus revenues trade-off
Customer service is a people business
Ovum view
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