• 1.1. General market
• 1.2. Players positioning.

2. Description of services

• 3. Features of Global Telecommunications Services
• 3.1. Backbone Infras
• 3.2. Geographical Coverage of Services
• 3.3. Quality of Servicing and Reliability of Services
• 3.4. Supervision of Services
• 3.5. Customer care
• 3.6. Tariffing
• 3.7. Billing Services
• 3.8. One-Stop Shopping

4. Results of the survey of large corporations

• 4.1. Selection criteria for global services operators
• 4.2. Positioning of global services operators

5. Monographs

• 5.1. AT&T
• 5.2. British Telecom/Ignite
• 5.3. Cable & Wireless
• 5.4. Colt
• 5.5. Deutsche Telekom AG/T-Systems
• 5.6. Equant
• 5.7. Infonet
• 5.8. NTT Communi
• 5.9. Teleglobe
• 5.10. WorldCom
• 5.11. Global Crossing
• 5.12. Level(3)
• 5.13. KPN Qwest
• Table of illustrations