Growth Opportunities for Service Providers - Understanding Contact Center Opportunities in Asia Pacific

Published Date: December 2005 Published By: Frost & Sullivan Page Count: 46 Order Code: R1-4647 $200.00   Electronic Access - Single User $1,700.00   Electronic Delivery - Global Site License $700.00   Hard Copy Mail Delivery   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Similar Products 1. Growth Opportunities for Service Providers         1. Rationale for New Opportunity Identification                 1. Asia Pacific Business Telecoms Spending                 2. Defining the Opportunity         2. Shared Services/Business Process Enablement/Outsourcing                 1. Business Process Outsourcing                 2. SSO Overview: Market Forecasts                 3. SSO Value Chain                 4. Players within the Value Chain                 5. Telco and SSO         3. Overview of the Asia Pacific Contact Center Market                 1. Asia Pacific Contact Center Market Trends                 2. Assessment of the Asia Pacific Contact Center Landscape         4. Contact Center Opportunity Assessment                 1. Types of Contact Center Models         5. Contact Center Opportunity Assessment Hosted                 1. Top Business and Technology Drivers in a Contact Center                 2. Service Providers Need to Educate the Market         6. Contact Center Opportunity Assessment Outsourced                 1. Asia Pacific Outsourcing Landscape         7. Telecom Service Providers in Contact Center Industry                 1. Telstra                 2. The PLDT and Avaya Alliance                 3. Sprint and Verizon                 4. TeleTech                 5. Many Service Providers are also Working with Cosmocom         8. Key Success Factors                 1. Hosted Model Business Proposition                 2. Outsourced Model Business Proposition Similar Products • MarketWatch: Technology Published Nov 2008 by Datamonitor • Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications Published Nov 2008 by IDC • Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators Published Oct 2008 by Yankee Group • The foundations for a knowledge services offshoring economy Published Oct 2008 by Ovum Plc • On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus) Published Oct 2008 by Datamonitor • CRM & Business Intelligence Market 2007-2010 - Bundled Report Published Oct 2008 by Infiniti Research Limited • CRM Software & Application Management Services Market 2007-2010 - Bundled Report Published Oct 2008 by Infiniti Research Limited • Contact Center Markets and Technologies, 2008-2013 (Interactive Model) Published Oct 2008 by Datamonitor • Telemarketing & Call Centers in the US - Industry Risk Rating Report Published Oct 2008 by IBISWorld • Verticalization of Services: Where Are the Hotspots? Published Oct 2008 by IDC