Hosted Contact Center Trends - A Market Insight: Industry Research Report

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Hosted Contact Center Trends - A Market Insight

Published Date: December 2005

Published By: Frost & Sullivan

Order Code: R1-4576

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Table of Contents

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1. HOSTED CONTACT CENTER TRENDS - A MARKET INSIGHT
Introduction: 1. Introduction; 2. Scope and Methodology
Market Trends: 1. Outsourcing and Multi-sourcing; 2. SMB and downstream markets
Business Benefits: 1. Moving from Cap-ex to Op-ex; 2. Reduced IT maintenance and management costs; 3. Ease of provisioning multi-site and remote agents
Challenges: 1. Inertia owing to high investments in Premise technology; 2. Concerns regarding Control and Security
Solution Providers: 1. Technology vendors; 2. Service providers
Conclusion

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