New Hybrid Contact Centers Driving Need for New Management Tools and a New Mind-Set:

	Research Index \| Publishers \| My Account \| Contact Us \| About MindBranch
	Welcome Guest (Login/Register) \| 0 items

Advanced Search > | Tips >

Contact a
Research Assistant
US 800-774-4410
or +1-240-747-3094
Search Assistance >

New Hybrid Contact Centers Driving Need for New Management Tools and a New Mind-Set

Published Date: September 2006

Published By: Yankee Group

Page Count: 12

Order Code: R388-2298

Questions About This Report

E-mail a Colleague

Printable Page

Fax Your Order

Table of Contents

Search Inside
this Report

Similar
Products

I. A Blended Approach to Customer Management
II. The Evolution of Contact Center Outsourcing: Drivers of Change; The Changing Road Map to Success; Trend Analysis
III. Conclusions and Recommendations: Recommendations for Enterprises; Recommendations for Outsourcers
IV. Further Reading

Similar Products

• MarketWatch: Technology

Published Nov 2008 by Datamonitor

• Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications

Published Nov 2008 by IDC

• Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators

Published Oct 2008 by Yankee Group

• The foundations for a knowledge services offshoring economy

Published Oct 2008 by Ovum Plc

• On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus)

Published Oct 2008 by Datamonitor

• CRM & Business Intelligence Market 2007-2010 - Bundled Report

Published Oct 2008 by Infiniti Research Limited

• CRM Software & Application Management Services Market 2007-2010 - Bundled Report

Published Oct 2008 by Infiniti Research Limited

• Contact Center Markets and Technologies, 2008-2013 (Interactive Model)

Published Oct 2008 by Datamonitor

• Telemarketing & Call Centers in the US - Industry Risk Rating Report

Published Oct 2008 by IBISWorld

• Verticalization of Services: Where Are the Hotspots?

Published Oct 2008 by IDC

Privacy Policy | Terms & Conditions | Site Map | Return Policy | Help FAQs

Copyright © 1999-2008, All Rights Reserved, MindBranch.com

Phone: 800-774-4410 (US) or +1-240-747-3094 (Int'l)
Hours: 7:00 a.m. to 7:00 p.m. EST Monday through Friday
Email: support@mindbranch.com