Table of Contents IDC Opinion In This Study Situation Overview Figure: Technology Companies' Online and Interactive Marketing Spending Share of Marketing Budget by Company Revenue Figure: Technology Companies' Online and Interactive Program Spending Share by Program Area Figure: New Online and Interactive Marketing Initiatives for 2008
Organizational Structure and Roles and Responsibilities
Figure: Centralization/Budget Control Strategy for Online and Interactive Marketing Program and Web Program Spending
Integration of Online and Offline Marketing Strategies
Best Practice: The Role of the Interactive Marketing Manager and the Virtual Relationship Manager (IBM)
Online Communities ? Enabling Success
Best Practice: Community Resource Centers (BearingPoint)
Figure: BearingPoint's Community Resource Center ? MIKE2.0
Best Practice: Open Port IT (Intel)
Figure: Intel's Open Port Community Site
Best Practice: Contact Center Insights Sitelet (Avaya)
Online and Interactive Marketing for Enhancement of the Buying Process
Best Practice: Blade Answer Center (HP)
Figure: Emerging Practices at HP ? Leveraging Interactive Marketing for Engagement, Nurturing, and Subsequent Lead Generation
Best Practice: Virtual Executive Briefing Center (Avaya)
Figure: Avaya's Executive Briefing Center
Performance Measurement of Online and Interactive Marketing Activities
Best Practice: Integrated Measurement and Tracking System (EMC)
Best Practice: Ongoing Research and Measurement (Adobe)
Figure: Adobe's Acrobat 8 Microsite Future Outlook Essential Guidance Learn More
Related Research
Synopsis