Table of Contents
IDC Opinion
In This Study
Abstract
Methodology
Executive Summary
Values of the Top 100 Outsourcing Contracts
Outsourcers' Contract Wins
Contracts by Vendor Headquarters Location
Contracts by Deal Size
Lengths of the Top 100 Outsourcing Contracts
Quarterly Outsourcing Activity
Outsourcing Activity by Geographic Region
Contracts by Industry
Multisourcing Deals
Contracts by Market Type
Situation Overview
Largest Outsourcing Contracts, 2004
Figure: Top 100 Worldwide Outsourcing Contracts by Value, 2003 and 2004: Largest, Smallest, and Average
Figure: Top 100 Worldwide Outsourcing Contracts by Geographic Scope, 2003 and 2004
Outsourcers' Contract Wins
Table: Top 100 Worldwide Outsourcing Contracts by Primary Vendor and Service Type, 2004
Table: Share of Top 100 Worldwide Outsourcing Contracts by Primary Vendor and Service Type, 2004
Table: New Worldwide Outsourcing Contracts Valued at $1 Billion or Greater, 2004
Distribution of Deals by Vendor Headquarter Region, 2003-2004
Figure: Top 100 Worldwide Outsourcing Contracts by Vendor Headquarter Region, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contracts by Vendor Headquarter Region, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Vendor Headquarter Region, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Geographic Scope, 2003 and 2004: Americas-Headquartered Vendors
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Geographic Scope, 2003 and 2004: EMEA-Headquartered Vendors
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Geographic Scope, 2003 and 2004: Asia/Pacific-Headquartered Vendors
Segmentation of the Top 100 Deals by Value, 2004
Figure: Top 100 Worldwide Outsourcing Contract Values by Number of Deals, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Deal Size Segment, 2003 and 2004
Megadeals: $1 Billion or More
Figure: Worldwide Outsourcing Megadeals, 1997-2004
$500.0 Million to $999.9 Million Deals
$250.0 Million to $499.9 Million Deals
Less Than $250 Million Deals
Contract Lengths of the Top 100 Deals, 2004
Figure: Top 100 Worldwide Outsourcing Contracts by Contract Length, 2003 and 2004: Longest, Shortest, and Average
Figure: Top 100 Worldwide Outsourcing Contracts by Contract Length, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Contract Length, 2003 and 2004
More than 10 Years
10 Years
More than 5 and Fewer than 10 Years
Five Years
Fewer than Five Years
Quarterly Outsourcing Activity
Number of Deals Signed
Quarterly Contract Revenue
Figure: Top 100 Worldwide Outsourcing Contracts by Quarter, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contracts by Quarter, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Quarter, 2003 and 2004
Figure: Top 100 Worldwide Outsourcing Contract Service Type Share by Quarter, 2004
Figure: Top 100 Worldwide Outsourcing Contract Average Value by Quarter, 2003 and 2004
Outsourcing by Geographic Region and Scope
Overview
Geographic Coverage of the Top 100 Deals
Worldwide Geographic Scope
Figure: Share of Top 100 Worldwide Outsourcing Contracts by Geographic Scope, 2003 and 2004
Figure: Top 100 Worldwide Outsourcing Services Contract Value by Geographic Scope, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Geographic Scope, 2003 and 2004
Figure: Top 100 Worldwide Outsourcing Contract Average Value by Geographic Scope, 2003 and 2004
Figure: Number of Top 100 Worldwide Outsourcing Contracts with Global Geographic Scope by Vendor, 2004
Figure: Share of Top 100 Worldwide Outsourcing Contracts with Global Geographic Scope by Vendor, 2004
Figure: Average Value of Top 100 Worldwide Outsourcing Contracts with Global Geographic Scope by Vendor, 2004
EMEA Geographic Scope
Figure: Number of Top 100 Worldwide Outsourcing Contracts with EMEA Geographic Scope by Vendor, 2004
Figure: Share of Top 100 Worldwide Outsourcing Contracts with EMEA Geographic Scope by Vendor, 2004
Figure: Average Value of Top 100 Worldwide Outsourcing Contracts with EMEA Geographic Scope by Vendor, 2004
Americas Geographic Scope
Figure: Number of Top 100 Worldwide Outsourcing Contracts with Americas Geographic Scope by Vendor, 2004
Figure: Share of Top 100 Worldwide Outsourcing Contracts with Americas Geographic Scope by Vendor, 2004
Figure: Average Value of Top 100 Worldwide Outsourcing Contracts with Americas Geographic Scope by Vendor, 2004
Asia/Pacific Geographic Scope
Figure: Number of Top 100 Worldwide Outsourcing Contracts with Asia/Pacific Geographic Scope by Vendor, 2004
Figure: Share of Top 100 Worldwide Outsourcing Contracts with Asia/Pacific Geographic Scope by Vendor, 2004
Figure: Average Value of Top 100 Worldwide Outsourcing Contracts with Asia/Pacific Geographic Scope by Vendor, 2004
Contracts by Industry
Overview
Table: Top 100 Worldwide Outsourcing Contracts by Industry, 2004
Table: Top 100 Worldwide Outsourcing Contracts by Industry, 2003 and 2004
Central Government
Communications and Media
Banking
Utilities
Discrete Manufacturing
Retail
Insurance
Local Government
Financial Services (Excluding Banking and Insurance)
Process Manufacturing
Oil and Gas
Healthcare
Business Services
Transport
Geographic Segmentation by Vertical
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Industry and Geographic Scope, 2004
Multisourcing Deals
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Engagement Type, 2004
Figure: Multisourcing Engagement Share of Top 100 Worldwide Outsourcing Contract Value by Industry, 2004
Table: Top 100 Worldwide Multisourcing Contracts by Primary Client and Service Type, 2004
Table: Top 100 Worldwide Multisourcing Contracts by Primary Vendor, 2004
Outsourcing by Bid Type
Figure: Top 100 Worldwide Outsourcing Contracts by Bid Type, 2003 and 2004
Distribution of Deals by Outsourcing Type
ITO Versus BPO/Processing
Figure: Top 100 Worldwide Outsourcing Contracts by Service Type, 2003 and 2004
Figure: Top 100 Worldwide Outsourcing Contract Value by Service Type, 2003 and 2004
Figure: Share of Top 100 Worldwide Outsourcing Contract Value by Service Type, 2003 and 2004
Figure: Top 100 Worldwide Outsourcing Contract Average Value by Service Type, 2004
BPO and Processing Services
By Deal Value
By Deal Size Segment
Figure: Top 100 Worldwide BPO and Processing Services Contracts by Value, 2003 and 2004
Figure: Share of Top 100 Worldwide BPO and Processing Services Contract Value, 2003 and 2004
Figure: Top 100 Worldwide BPO and Processing Services Contract Average Value by Deal Size Segment, 2003 and 2004
Figure: Share of Top 100 Worldwide BPO and Processing Services Contract Value by Deal Size Segment, 2003 and 2004
Figure: Top 100 Worldwide BPO and Processing Services Megadeals, 2003 and 2004
Figure: Top 100 Worldwide BPO and Processing Services Submegadeals, 2003 and 2004
By Length of Contract
By Region
By Quarter
By Industry
Figure: Share of Top 100 Worldwide BPO and Processing Services Contract Value by Contract Length, 2003 and 2004
Figure: Top 100 Worldwide BPO and Processing Services Contract Value by Geographic Scope, 2003 and 2004
Figure: Top 100 Worldwide BPO and Processing Services Contract Share by Geographic Scope, 2003 and 2004
Figure: Top 100 Worldwide BPO and Processing Services Contract Average Value by Geographic Scope, 2003 and 2004
Figure: Top 100 Worldwide BPO and Processing Services Contracts by Quarter, 2003 and 2004
Figure: Share of Top 100 Worldwide BPO and Processing Services Contract Value by Quarter, 2003 and 2004
Table: Top 100 Worldwide BPO and Processing Services Contracts by Industry, 2003 and 2004
By Functional Type
Figure: Top 100 Worldwide BPO and Processing Services Contract Share by Business Process Area, 2003 and 2004
IT Outsourcing Services: Network and Desktop Outsourcing, IS Outsourcing, and Applications Outsourcing
By Value
Figure: Top 100 Worldwide IT Outsourcing Services Contract Value by Service Type, 2003 and 2004
Figure: Share of Top 100 Worldwide IT Outsourcing Services Contract Value by Service Type, 2003 and 2004
By Segment Value
Figure: Top 100 Worldwide IT Outsourcing Services Contract Average Value by Deal Size Segment, 2003 and 2004
Figure: Share of Top 100 Worldwide IT Outsourcing Services Contract Value by Deal Size Segment, 2003 and 2004
Figure: Top 100 Worldwide IT Outsourcing Services Megadeals, 2003 and 2004
Figure: Top 100 Worldwide IT Outsourcing Services Submegadeals, 2003 and 2004
By Length of Contract
Figure: Share of Top 100 Worldwide IT Outsourcing Services Contract Value by Contract Length, 2003 and 2004
By Region
Figure: Top 100 Worldwide IT Outsourcing Services Contract Value by Geographic Scope, 2003 and 2004
Figure: Share of Top 100 Worldwide IT Outsourcing Services Contract Value by Geographic Scope, 2003 and 2004
Figure: Top 100 Worldwide IT Outsourcing Services Contract Average Value by Geographic Scope, 2003 and 2004
By Quarter
By Industry
Figure: Top 100 Worldwide IT Outsourcing Services Contracts by Quarter, 2003 and 2004
Figure: Share of Top 100 Worldwide IT Outsourcing Services Contract Value by Quarter, 2003 and 2004
Table: Top 100 Worldwide IT Outsourcing Services Contracts by Industry, 2003 and 2004
Future Outlook
Key Trends
Deal Directions
BPO Directions
Adoption Drivers
Deal Scope
Deal Composition
Engagement Approaches
Service Provider Mix
IT Outsourcing Directions
Discrete Outsourcing as "Transformational" Outsourcing
Table: Discrete Outsourcing Profiles
Table: Examples of Discrete Sourcing as Transformational Outsourcing
Deal Size
Deal Length
Figure: IT Outsourcing Services Megadeal Size Trend, 2000-2004
Figure: IT Outsourcing Services Submegadeal Size Trend, 2000-2004
Figure: IT Outsourcing Services Submegadeals and Megadeals by Contract Length, 2000-2004
Impact of Renewals
Reversal
Table: Examples of Contract Reversals in 2004
Aligning Service Sourcing and Delivery with Customer Requirements and Market Opportunities
Global Sourcing
Figure: Offshore BPO Usage
Figure: Offshore IT Outsourcing Services Usage
Customer Transformation to New Technologies and Service Delivery Models
Figure: Offshore Strategic Goals
Figure: Customer Transformation to an On-Demand Environment
Figure: Re-Investment Model from Offshore Savings
Utility Computing
Figure: Utility Computing Bundling Preferences
Move to Integrated Sourcing
Figure: Integrated Sourcing Evolution Scenario
Figure: Integrated Sourcing Players Scenario
Accessing New Markets
Figure: Alignment of Delivery Structure of Outsourced Models and Markets
Competitor Trends and Impacts
Key Trends
Cross-Industry and Cross-Border Consolidation
Expanding Global Sourcing
Building On-Demand Capabilities and Offerings
New Business Models
Impacts on Outsourcers
Figure: Consideration for Online Providers Offering Utility Computing Services
Figure: Competitive View of Outsourced Model
Conclusion
Skills Capabilities
Transformational Value Proposition
Cost Savings and Self-Financing
Portfolio and Packaging
Ecosystem
Markets
Service Delivery
Essential Guidance
Learn More
Related Research
Appendix A: Outsourcing Definitions
IS Outsourcing
Exceptions
Technologies
Processing Services
Exceptions
Technologies
Business Process Outsourcing
Exceptions
Technologies
Applications Outsourcing Services
Exceptions
Technologies
Network Management Services
Exceptions
Technologies
Desktop Management Services
Technologies
Appendix B: Snapshot of the Top 100 Worldwide Outsourcing Contracts and Vendors, 2004
Table: Top 100 Worldwide Outsourcing Contracts Snapshot, 2004
Table: Top 100 Worldwide Outsourcing Contract Vendors by Number of Contracts, 2003 and 2004
Appendix C: Top 100 Worldwide Outsourcing Contracts by Value, 2004
Appendix D: Top 100 Worldwide Outsourcing Contracts by Vendor, 2004
Table: Top 100 Worldwide Outsourcing Contracts by Value, 2004
Table: Top 100 Worldwide Outsourcing Contracts by Primary Vendor, 2004
Synopsis
|
0 items
