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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
IDC's Worldwide Services Taxonomy, 2007
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| Published Date:
February 2007
Published By:
IDC
Page Count:
89
Order Code:
R104-29614
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Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Introduction
What Are Services?
Overview Research
Table: IDC's Services Foundation Market Map
Table: IDC's Services Overview Market Map
Table: Foundation Markets Included in Services Overview and Not Included in Services Overview
General Definitions
Figure: IDC's Services Market Levels
Services Taxonomy Changes for 2007
Table: Changes to IDC's Services Taxonomy, 2007
Foundation Markets
IT Services Foundation Market Definitions
IT Consulting (TSO #1)
Exceptions and Exclusions
Systems Integration (TSO #4)
Exceptions and Exclusions
Network Consulting and Integration Services (TSO #5)
Exceptions and Exclusions
Custom Application Development (TSO #6)
Exceptions and Exclusions
IS Outsourcing (TSO #7)
Exceptions and Exclusions
Network and Desktop Outsourcing Services (TSO #8)
Exceptions and Exclusions
Application Management (TSO #9)
Exceptions and Exclusions
Hosted Application Management (TSO #10)
Table: Distinctions Between Hosted Application Management and Traditional Application Management
Exceptions and Exclusions
Hosting Infrastructure Services (TSO #11)
Exceptions and Exclusions
Hardware Deploy and Support (TSO #15)
Exceptions and Exclusions
Software Deploy and Support (TSO #16)
Exceptions and Exclusions
IT Education and Training (TSO #18)
Exceptions and Exclusions
Business Services Foundation Market Definitions
Business Consulting (TSO #2)
Exceptions and Exclusions
Key Horizontal Business Outsourcing (TSO #12)
Other Business Outsourcing (TSO #13)
Business Skills Training (TSO #19)
Exceptions and Exclusions
Business Outsourcing Research
Business Process Outsourcing (BPO)
Exceptions and Exclusion
Processing Services
Exceptions and Exclusions
Distinction Between Business Process Outsourcing and Processing Services
Distinction Between Horizontal BPO and Vertical BPO
Horizontal (Functional) BPO
Vertical (Industry-Oriented) BPO
Distinction Between Key and "Other" Horizontal Functions
Horizontal Business Outsourcing Market Definitions
Human Resources
Procurement
Finance and Accounting
Exceptions and Exclusions
Customer Care
Exceptions and Exclusions
More Horizontal Business Outsourcing Market Definitions
Logistics
Product Engineering
Sales and Marketing
Facility Operations and Management Services
Training
Exceptions and Exclusions
Horizontal Processing Services Market Definitions
Human Resource Processing Services
Procurement Processing Services
Finance and Accounting Processing Services
Logistics Processing Services
Sales and Marketing Processing Services
More Foundation Market Definitions
Other Consulting (TSO #3)
Exceptions and Exclusions
Carrier Network Infrastructure Outsourcing (TSO #14)
Exceptions and Exclusions
Other Support (TSO #17)
Exceptions and Exclusions
Geographic Area Definitions
Table: IDC's Services Geographic Area Map
Business Function Definitions
Extraction Markets
Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets
Solution Services Market Definitions
Functional Solution Services Markets
Customer Relationship Management Services
Exceptions and Exclusions
Back-Office Services
Exceptions and Exclusions
Supply Chain Management Services
Exceptions and Exclusions
Cross-Functional Solution Services Markets
Business Analytics Services
Exceptions and Exclusions
Content Management and Retrieval Services
Exceptions and Exclusions
Regulatory Compliance Services
Exceptions and Exclusions
Security Services
Exceptions and Exclusions
More Extraction Market Definitions
Application Infrastructure Provider
Exceptions and Exclusions
Application Outsourcing
Exceptions and Exclusions
Exceptions and Exclusions
Storage Services
Exceptions and Exclusions
Wireless Infrastructure and Application Services
Exceptions and Exclusions
Exceptions and Exclusions
Corporate eLearning
Exceptions and Exclusions
Business Model Views
Offshore Services
Utility Computing
Future Outlook
Essential Guidance
Learn More
Related Research
Appendix A: Services Market Research Architecture
What Is a Research Architecture?
Benefits to Clients
Services Market Classifications
Table: IDC's Comparison of IT Services Life-Cycle Activity Groups with IT Engagement Types
Engagement Type Definitions
IT Engagement Types
IT Consulting Engagement
Systems Integration Engagement
IT Outsourcing Engagement
Application Development Engagement
Deploy and Support Engagement
IT Education and Training Engagement
Business Engagement Types
Business Consulting Engagement
Business Outsourcing Engagement
Learning and Education Engagement
Contract Labor and Capacity Engagement
Production and Coordination Engagement
Business Support Engagement
Services Life-Cycle Activity Group Definitions
IT Activity Groups
Business Activity Groups
Activity Definitions
Figure: Activities: Raw Materials of Services Delivery
Table: IDC's Services Industry IT Life-Cycle Activity Groupings
Table: IDC's Services Industry Business Life-Cycle Activity Groupings
IT Activities
Planning
Implementation
Operations
Maintenance and Support
IT Education and Training
Business Activities
Planning and Design
Implementation/Deployment
Support
Business Skills Training
Execution/Operations
Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
Figure: Measuring the Services Marketplace: Spending and Revenue
Demand-Side Methodology
External Services Spending
Addressable Market
Captive Market
Services Spending Model
Figure: Example of Segmenting Enterprise IT Services Buyer Spend
Services Spending Surveys
Forecast Assumptions
Forecasting Methodology
Supply-Side Methodology
Figure: Example of Segmenting IT Services Supply
Company Revenue Modeling
Standards for Defining Revenue
Bookings
Revenue Recognition
Captive Revenue
Services Partnering and Subcontracting Revenue
Figure: IDC's Services Vendor Subcontracting Revenue Allocation Data Model
Product Resell Revenue
Calendar Versus Fiscal Years
Treatment of Exchange Rates
Allocating Revenue to Geographic Regions
Historical Data Reporting
Determination of "Other"
Figure: IDC's "Other" Company Estimation Model
Vendor Revenue Allocation Top-Line Data Model
Figure: IDC's Services Vendor Revenue Allocation Top-Line Data Model
Services Vendor Revenue Allocation by Market Data Model
Figure: IDC's Services Vendor Revenue Allocation by Market Data Model
Synopsis
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