Introduction 
Focused on Diversification 
Call Center BPOs Dominate The Indian Landscape
Financial Services Is The Key Customer Segment 
Generic, Multi-Service BPOs Employ 88% Of Indian BPO Manpower 
Comparative Analysis (Top Ten In Revenues)
Niche Players Are Small But Earn More Per Employee 
Demographics Of Companies Indicates Explosive Growth Ahead 
BPOs Move Up-Country 
The One-Stop Shop Strategy Is The Most Popular 
Strategy Implementation - (One Stop-Shops) 
Strategy Implementation - (Niche Focus) 
A Number Of Medium To Small BPOs Are Currently On A Shaky Ground 
Four Important Factors Drive The M&A Activity In The BPO Space 
KPOs Will Emerge As A Leading Driver 
Company Profiles 
24/7 Customer 
Rated by ‘Fortune’ among the best global startups
ADP Wilco 
ADP’s Indian baby
Allsec Technologies 
Call center looking for diversification options
Allserve Systems 
An old hand - among UK’s fastest growing BPOs
Alpha Thought 
No. 2 in US “medical billing”market
Apollo Health Street (AHSL) 
Healthcare focus for a healthy future
Astron 
Pioneers in Offshoring
ATS Services 
Rare BPO serves Indian domestic market
B2K Corp
Profiting from Analytics
Brigade Corporation 
Exit of VC investors doesn’t dampen growth ambitions
CBay Systems (India) 
Consolidating their Franchise in healthcare
Convergys India 
The Giant plans to have 20,000 in India
Customer First 
Needs funds for the next jump
Cybermedia Services 
Small, niche player in Content & Publishing
Daksh eServices 
Entering the Big league
Datamatics Technologies 
Non-voice player moves up the knowledge chain
eFunds 
Aggressively exploring opportunities in India
Epicenter 
Focused on Collections
Eserve International 
Almost a Citigroup captive
evalueserve 
Marching ahead in Knowledge Services
EXL Service 
The first Indian BPO to list on NASDAQ
Global CMS 
On An Expansion Spree
Global Vantedge India 
Collecting Dues, all the Way
HCL Technologies BPO Services 
Leveraging on IT services success
Healthscribe India 
Ownership troubles sorted out
Hexaware Technologies 
Losing focus…?
Hinduja TMT
Leveraging domain knowledge
ICICI OneSource 
Inorganic growth strategy
iGate Global Solutions 
Another aggressive acquirer
Infowavz 
Eyeing the credit card segment
Intelenet Global Services 
Barclays jumps in
Motif India Infotech 
Focus on the US market
MphasiS BPO (MsourcE) 
Architecting value through technology
NIIT Smartserve Ltd 
Leveraging the parent’s strengths
Nipuna 
Another IT services baby
OfficeTiger 1
In rapid growth mode
Perot Systems Business Process Solutions 
Serious about Health
Progeon Limited 
Focused and Predictable
R.T. Outsourcing Services 
Niche player in eCRM
SITEL India 
Focused on CRM
SlashSupport 
Tech support to techies
Spanco Telesystems & Solutions 
Call center & Telecom help
Sutherland Global Services 
Blended delivery model - near shore & off shore
TechBooks 
Driven by Content and Publishing
TWS Holdings 
Looking for a strategic buyer
Ugam Solutions 
Powered by Research
vCustomer 
Marching strategy
Wipro Spectramind 
13,000 NOT OUT!!
WNS Global Services 
The largest BPO company in India
Zenta 
Explosive growth in 2004
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