Executive summary
• You can’t manage what you don’t measure
• Research findings
• Research methodology
• Report outline

Chapter 1: The case for measuring innovation
performance
• Importance of R&D
• High failure rate
• Best practice

Chapter 2: Why do firms measure what they measure?
• Why measure innovation performance?
• Purposes of measurement

Chapter 3: Nature of innovation measurement
• Different approaches
• Predictability of measures
• Operational effectiveness
• Financial performance measures
• Application of measures

Chapter 4: The impact of measurement schemes on
performance
• Quantitative and qualitative metrics
• R&D and NPD measures

Chapter 5: Frameworks for innovation performance
measurement
• Measurement procedure
• Arthur D. Little’s innovation process model
• Balanced scorecard framework
• Lucent value creation model
• Phenomenological approach to innovation
• Metrics for the control of strategic alliances
• European Commission/Eurostat’s Oslo Manual
• EIRMA framework
• Henley-Incubator innovation ecosystem framework

Chapter 6: Managerial and organisational implications
of innovation performance measurement
• Innovation performance measurement dilemma
• A new way of thinking
• Managerial implications

Chapter 7: Case studies
• Ikanobanken (IKANO Group)
• Innogy
• Royal Mail
• Scipher
• Shell GameChanger

List of figures and tables
• The strategic purpose of innovation performance
measurement
• The purpose of measurements, their importance and the
degree to which they are successful
• Innovation performance measurement clusters according to
the scope and nature of the measurement
• Innovation performance approaches in terms of frequency
of hit and return on investment; progression of approaches
• Rationale, strategic roles and purpose of measurement
• Input-related innovation performance indicators
• Process-related innovation performance indicators
• Output/outcomes-related innovation performance
indicators
• Arthur D. Little innovation process model
• The balanced scorecard for assessing a project
• Henley-Incubator innovation ecosystem framework